大家去巨城搭乘電扶梯要小心滾石(手推車) - 賣場
By Hardy
at 2016-06-02T19:51
at 2016-06-02T19:51
Table of Contents
昨天晚上,我把Po在版上的文章翻譯成英文,寫了封抗議信給宜得利日本總部,
今天中午就接到對方道歉,今天下午巨城宜得利就來電說煞車系統安裝好了。
一樣的事情,一樣的公司,不同的國家,經營者處理問題的態度相差很多,
只能說台灣的公共安全有很大的進步空間,也需要更多人重視公共安全。
另外,我最近應該不會再去巨城,畢竟還是有陰影,希望有好心的版友,如果有去
巨城,幫忙確認一下是否真的有裝煞車系統,謝謝。
※ 引述《chiehjen (天之驕子)》之銘言:
: 因為很多版友質疑為什麼不直接找小孩及其家長,而只專注在宜得利與巨城的責任,
: 因為推文不方便回應,所以再回一篇文章。
: 首先,對於肇事者部分,因為屬於我與肇事者的民事求償問題,所以我就沒有多加論述。
: ###我最在意的點是『公共安全』,避免讓這件事再次發生。###
: 我覺得可以用以下2點分開討論
: 1. 宜得利與巨城在事發之前是否有善盡管理的責任
: 2. 事發後是否有積極處理,避免憾事再發生
: 以第1點來說,宜得利提供手推車給客戶使用,應有善盡管理與維護的責任,如同上篇
: 文章所述,宜得利會要求手推車不得出宜得利賣場,電扶梯也有貼宜得利推車不能使用的
: 貼紙。有人或許會說以客為尊,客人要怎麼樣,宜得利"僅能"勸導,但是這表示宜得利
: 已經『默認』,同意讓客人違規使用,在法律來說應該有連帶責任。
: 以第2點來說,都已經發生這樣的意外,宜得利卻不願意更加積極來管理手推車,還是停
: 留在"勸導"與等待向上反應採購"煞車系統",至於什麼時候會安裝? 不知道!所以到
: 煞車系統安裝之前,還是會有一段時間讓客戶暴露在危險之中。之前是一位小孩可能調皮
: 照成意外,但是這樣的情況,一般人可能會因為手滑、腳滑不小心讓推車滑落,照成一樣
: 的傷害。宜得利都已經知道這樣的狀況,卻不願意積極處理手推車的管理,這是讓我
: 最不滿的主因,一個這麼大的賣場,危機處理能裡如此低落,讓人難以接受。
--
今天中午就接到對方道歉,今天下午巨城宜得利就來電說煞車系統安裝好了。
一樣的事情,一樣的公司,不同的國家,經營者處理問題的態度相差很多,
只能說台灣的公共安全有很大的進步空間,也需要更多人重視公共安全。
另外,我最近應該不會再去巨城,畢竟還是有陰影,希望有好心的版友,如果有去
巨城,幫忙確認一下是否真的有裝煞車系統,謝謝。
※ 引述《chiehjen (天之驕子)》之銘言:
: 因為很多版友質疑為什麼不直接找小孩及其家長,而只專注在宜得利與巨城的責任,
: 因為推文不方便回應,所以再回一篇文章。
: 首先,對於肇事者部分,因為屬於我與肇事者的民事求償問題,所以我就沒有多加論述。
: ###我最在意的點是『公共安全』,避免讓這件事再次發生。###
: 我覺得可以用以下2點分開討論
: 1. 宜得利與巨城在事發之前是否有善盡管理的責任
: 2. 事發後是否有積極處理,避免憾事再發生
: 以第1點來說,宜得利提供手推車給客戶使用,應有善盡管理與維護的責任,如同上篇
: 文章所述,宜得利會要求手推車不得出宜得利賣場,電扶梯也有貼宜得利推車不能使用的
: 貼紙。有人或許會說以客為尊,客人要怎麼樣,宜得利"僅能"勸導,但是這表示宜得利
: 已經『默認』,同意讓客人違規使用,在法律來說應該有連帶責任。
: 以第2點來說,都已經發生這樣的意外,宜得利卻不願意更加積極來管理手推車,還是停
: 留在"勸導"與等待向上反應採購"煞車系統",至於什麼時候會安裝? 不知道!所以到
: 煞車系統安裝之前,還是會有一段時間讓客戶暴露在危險之中。之前是一位小孩可能調皮
: 照成意外,但是這樣的情況,一般人可能會因為手滑、腳滑不小心讓推車滑落,照成一樣
: 的傷害。宜得利都已經知道這樣的狀況,卻不願意積極處理手推車的管理,這是讓我
: 最不滿的主因,一個這麼大的賣場,危機處理能裡如此低落,讓人難以接受。
--
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