蝦皮片面取消訂單之消保會申訴教學 - 省錢
By Todd Johnson
at 2021-03-20T00:48
at 2021-03-20T00:48
Table of Contents
省錢點:有律師願意免費代打集體訴訟
問題焦點是過程中,蝦皮擅自冒用消費者名義取消訂單、
自行退款、作廢發票、片面失效有價證卷,
已嚴重違法,若讓蝦皮輕易摸頭,蝦皮未來只會更肆無忌憚
誰知道哪天能不能未經同意幫你刷卡或濫用個資?
新聞稿中「原本蝦皮表示僅願提供補償,經市府持續要求後,體認到遵守法規的重要性」
蝦皮的動作就看台灣人沒啦,藐視台灣法規,視台灣法治為無物
處理的不甘不脆的就是打算吃定你們小蝦米
除了本來的履約補償,一定要讓蝦皮付出代價,
在電子商務蓬勃發展的同時,健全台灣的消費者權益,避免類似爭議事件再度發生
現在有錢買新聞帶補償風向,死不提違法之虞
*先例即為2009年Dell電腦標錯價格事件,該判決結果在後來許多標價糾紛有積極作用
已經有 王崇品律師 願意免費幫大家打民事部分的集體訴訟
刑事部分得依靠各位警局報案自力救濟
(更:僅針對蛋塔不含衛生紙,目前已暫停收單,若想後續重開單請站內)
律師整理名單後,下週會陸續密有填單的人
目前已有逾千人填單
願意者可填表單: https://tinyl.io/3kCu*[m
律師資訊:https://tinyl.io/3kCv
===============================
更新蝦皮目前重大情報詳細賠償內容 (僅部分補償,不要再被甚麼全部認賠帶風向)
https://www.ettoday.net/news/20210319/1942224.htm
目前蝦皮只是履行原本的契約,但只針對有拿到蛋塔序號後被失效的
剩下已付款開立發票後被作廢退款(未拿序號)等,目前是不會收到原本的補償
不愧是我大蝦皮,這是在分化消費者(嗯?)
若沒有眾人之力,也不會補償有拿到序號的,看看一開始可笑的180元跟免運,呵
即使有序號拿到補償的,也請大家為了懲戒蝦皮的作為持續申訴!!!!!
申訴方向
1.消保官(原po文)
2.台北國稅局網頁-逃漏稅檢舉-其他-未經同意作廢發票 (建議具名檢舉可以看見處理結果)
3.集體訴訟(上方表單連結)/警局自行報案-刑法-妨害電腦使用(告訴乃論)/偽造文書(公訴)
*補:
1.消保官申訴後,會開協調會,請盡量到場(有些消保官會不爽雙方都不到場)
不過依蝦皮的尿性多半是協商破局,要提起訴訟才會認真回覆
但申訴會有紀錄的,衝高本次事件的案件量,對於後續仍有優勢
君不見這次就是申訴量過於龐大,消保官不得不馬上出來回應
2.警局報案請拿案件證明單,報案受理後,會轉由檢察官處理和起訴,後續不需要親自跑法院
下面附上國稅局檢舉範本(稍早版友被刪除的文)
以及警局報案流程Q&A (有人跑過約40~60分鐘)
https://i.imgur.com/bDG7fbi.jpg
有些用戶是App界面出現
用戶主動申請退貨退款 & 序號被動失效 (妨礙電腦使用) (偽造文書)
https://i.imgur.com/vqT2sB5.jpg
============================================
台北國稅局檢舉 (用電腦操作比較好)
已開發票非經同意被作廢,首先先不管沒成立的訂單
有成立並拿到統一發票的訂單被退貨,就已經踩統一發票使用辦法第 20-1 條的線了
★記得截圖訂單/電子發票/作廢通知,以zip上傳
國稅局不用本人去開協調會,大家快上
https://www.ntbt.gov.tw/multiplehtml/ff2247514d1140e181eefbe8a8c59672
五、1 - 頁面選檢舉逃漏稅後進入系統,檢舉項目選其他
★被檢舉人
名稱:新加坡商蝦皮娛樂電商有限公司台灣分公司
地址:臺北市信義區忠孝東路4段555號17樓
★主旨寫
未依統一發票使用辦法第20之1條使用統一發票
★檢舉內容以下範本去修正 (商品張數)
本人於110年3月18日凌晨,透過新加坡商蝦皮娛樂電商有限公司台灣分公司(以下簡稱
蝦皮)網站或其APP,下訂其販售之「肯德基原味蛋撻禮盒(6入)即享券」(售價35元)
X張及「萊爾富HL抽取式衛生紙100抽 8包 即享券」(售價30元)Y張,價金已透過信用卡交
易付清,銀行亦發送付款成功通知,亦收到開立發票通知。
但蝦皮官方竟在同日晚間,非經本人同意由系統直接取消本人已購買之電子票券,並作廢
發票。
使用電子發票之營業人,經買賣雙方合意銷貨退回、進貨退出或折讓,
得以網際網路或其他電子方式開立、傳輸或接收銷貨退回、進貨退出或折讓證明單,
其應有存根檔、收執檔及存證檔,
用途如下:
一、存根檔:由開立人自行保存,
作為記帳憑證及依本法規定申報扣減銷項或進項稅額之用。
二、收執檔:交付交易相對人收執,
其為營業人者,作為記帳憑證及依本法規定申報扣減銷項或進項稅額之用。
三、存證檔:由開立人傳輸至平台存證。
本法第六條第四款所定營業人開立及傳輸銷貨退回、
進貨退出或折讓證明單,
應以網際網路或其他電子方式辦理。
=========================================
[轉自line群組自救會]
警局提告蝦皮教學Q&A
Q1:提告會不會很麻煩?到時候要不要跑法院?提告要多久?
A1:一點也不。刑事罪是檢察官替你偵辦,不用出庭、不用出庭、不用出庭,很重要所以
講三次,若「想」出庭看看也會是在你報案的縣市出庭。
提告時間大約1小時內,本人實測40分鐘。
Q2:提告什麼罪?
A2:妨害電腦使用罪
Q3:提告流程?
A3:請先至附近的派出所說要提告妨害電腦使用罪,若警察表示是民事訴訟,跟警察說,我
仍然要提告,是否是民事責任交給檢察官判斷(要硬一點,警察會一直勸退你)
提告理由:
我的蝦皮帳號沒有提出退貨退款請求,蝦皮侵入我的帳號更改電磁紀錄,逕自以我的名義
提出退款,並自行作廢發票、回收商品。
發生時間:
你發現「被」主動退款的時間,忘記的話去蝦皮帳號看什麼時候「被」申請退款
發生地點:
發現被退款時你人在哪?
損失財物:
(1)
蛋塔=(185-35)*你買的數量
(2)
衛生紙=(264-30)*你買的數量
算完之後說「xxxx元等值商品」
被告人:
蝦皮負責人胡育嘉
被告地址:
新加坡商蝦皮娛樂電商有限公司台灣分公司
台北市信義區菸廠路88號9樓之1
Q4:要提供什麼證據?
A4:提供「被」主動退款的通知截圖/影片(推薦影片較方便)
群組內有相同經過的人的影片
※ 引述《ndhuwei (turtlenick)》之銘言:
: 省錢點:
: 協助板友將已付款完成購買之訂單爭取回來,也是一種重要的情報分享
: 首先,請直接關鍵字搜尋「行政院消費者線上申訴」
: 就會進到下述畫面
: https://i.imgur.com/0n2ZyUP.jpg
: 按最左邊「線上申請」,進到
: https://i.imgur.com/W0H4smj.jpg
: 按「瞭解並同意」,進到
: https://i.imgur.com/jiijBaI.jpg
: 填上面那些資料,如果是第一次填 填完要註冊認證,如果已經認證過的,就會進到下面
: 的頁面輸入密碼
: https://i.imgur.com/eAqkHln.jpg
: 輸入完成,就會進到下個頁面,如果之前有申訴就會看到申訴紀錄
: https://i.imgur.com/F5vJaKP.jpg
: 按最下面的「新增案件」,之後就會進到填寫頁面
: https://i.imgur.com/UAlBCDs.jpg
: 填完姓名、電話、地址後,勾「同意」讓蝦皮可以在接獲申訴後先初步聯絡你,如果不想
: 透露地址的話,地址可以不勾(如上圖)
: 消費關係地就寫你今天購買時的地點,你在金門下單的,就選金門
: 填姓名的地方有兩個,截圖截到的是代理人的地方,如果你未滿20歲,這邊才要填,不然
: 就填第一區域那邊的姓名就好
: 然後蝦皮的公司資訊如下
: (圖中資訊是舊的,但應該也能送達,他們徵才的地址是那邊)
: 名稱:新加坡商蝦皮娛樂電商有限公司台灣分公司
: 地址:臺北市信義區忠孝東路4段555號17樓
: 電話:(02) 6636-6559
: https://i.imgur.com/NXTcoeB.jpg
: 申訴內容的部分,在申訴事由寫(可直接複製我的)
: 「本人於110年3月18日凌晨,透過新加坡商蝦皮娛樂電商有限公司台灣分公司(以下簡稱
: 蝦皮)網站或其APP,下訂其販售之「肯德基原味蛋撻禮盒(6入)即享券」(售價35元)
: 數張,以及「萊爾富HL抽取式衛生紙100抽*8即享券」(售價30元)數張,價金已透過信
: 用卡付清,銀行亦發送付款成功通知。
: 蝦皮在其APP上顯示上述電子即享券「已發送」,亦顯示「正在處理您的訂單,您將在不
: 久後收到電子票券」,但購買完成後遲遲未收到兌換序號,同時蝦皮公告「3/18 02:00~0
: 4:00間將進行系統維護,消費者若發生以下狀況 ,請靜待系統維護完畢。1.下單與訂單問
: 題 : 消費者可正常購買。惟系統會延遲發貨(預計將於04:00維修完畢後開始發貨) ,但消
: 費者無須擔心被取消訂單....」等文字,但蝦皮卻在同日下午13:30後,突然片面取消本
: 人已付款完成之所有訂單,並僅以一張效期僅一週之270元與180元全額折價券做為補償,
: 未盡民法契約履行義務!此情形已影響包含本人在內的多位消費者之消費者權利!」
: 請求內容填
: 「1.蝦皮應履行契約完成交貨,不得片面取消訂單。
: 2.補償折價券為蝦皮自願發送,若申訴有果前消費者已使用掉,蝦皮公司不得在履行出貨
: 義務後,要求消費者返還折價券或是以現金補回。」
: 填完之後底下可以上傳檔案,可以截你的訂單圖片,包含已完成付款、被取消的狀態等等
: https://i.imgur.com/oc9r7mo.jpg
: 按下一步後就是確認你剛剛填的資料,並且可以選擇受理申訴的單位,同時也是之後現場
: 協商時的處理單位
: 依法有「消費者所在地」「企業所在地」「消費關係發生地」三種可以做為受理機關
: 選消費者所在地,對蝦皮不公平
: 選企業所在地,對消費者不公平
: 所以推薦大家用「消費關係發生地」,讓蝦皮看到我們的誠意
: 確認的頁面如下,沒問題按送出
: https://i.imgur.com/RnhRM03.jpg
: 之後就會得到送件完成的頁面
: 也可以下載PDF或是WORD檔案保存
: https://i.imgur.com/2hWIqpE.jpg
: 之後就靜待結果,行政院消保會會分發案件給你勾選的縣市政府的消保單位,相關單位之
: 後會寄公文給你
: 假設今天是餐廳消費糾紛,主管單位其實是縣市政府衛生單位,所以消保單位被行政院消
: 保會分發後,會先發文給衛生單位,衛生單位可能會聯絡你跟你再次確認狀況,並請企業
: 方處理,同時會再回文給消保單位,消保單位再寄文給你
: 總之,申訴完成後,你可能會收到
: 1.受理縣市政府管理線上購物的主管機關的聯絡與公文
: 2.受理縣市政府消保單位的公文
: 3.被申訴企業的聯絡
: 如果蝦皮初步的處理回覆你不滿,或是他們沒有在期限內(他們收到公文後15天內)回應
: ,可以再次透過此申訴系統提二次申訴(案件頁面那邊之後會出現)
: 如果遲遲沒有出現,也可以聯絡受理的縣市政府
: 之後(3個月左右)就會收到
: 4.消費者協商會議開會通知單
: 就是會通知你到縣市政府消保單位見到消保官和蝦皮的員工的時間地點啦!!!
: 如果蝦皮沒有正當理由不來的話,消保官就會公告這些未出席企業的名單
: 如果媒體有興趣自然就會報導,幫忙「做公關」
: 希望以上的教學有幫到各位
: 很多店家根本無視法規存在,進而影響到消費者權利
: 必須靠消費者自己發現後自己花心力申訴,才有可能改變這些問題
: 我自己很常遇到類似情況,因此有開設一個專門分享客訴/申訴經驗的podcast頻道,但
: 就不在這邊宣傳了,有興趣可以水球問我喔!
: *補充一下(以下為我個人想法)
: 有些人在討論,蝦皮給的180和270的折價券如果用掉,是不是就視同同意補償而不追究?
: 如果你是買很多張被取消的話,就算蝦皮要求要退還折價券,他才要履行義務出貨的話,
: 你也沒有吃虧。
: 如果你只有買一些的話,更是應該用掉折價券,而且可以主張是蝦皮自願給予的
: 如果最後真的被認定要退還折價券或是等值現金,折價券效期只有七天,如果因為用掉折
: 價券,就要求消費者返還等值現金的話,也不合理!且申訴當下不會知道蝦皮最後會不會
: 履約,如果仍然不履約,等同折價券也白白損失
: 所以建議買小量的可以先用掉折價券!就算最後被認定同意這樣的做法,至少有180~540
: 的折價券可用
: 如果買到很大量的話,就自己斟酌要不要用券
: 因為我不是法官,我無法保證如果真的走到訴訟的話,會有什麼結果。
--
問題焦點是過程中,蝦皮擅自冒用消費者名義取消訂單、
自行退款、作廢發票、片面失效有價證卷,
已嚴重違法,若讓蝦皮輕易摸頭,蝦皮未來只會更肆無忌憚
誰知道哪天能不能未經同意幫你刷卡或濫用個資?
新聞稿中「原本蝦皮表示僅願提供補償,經市府持續要求後,體認到遵守法規的重要性」
蝦皮的動作就看台灣人沒啦,藐視台灣法規,視台灣法治為無物
處理的不甘不脆的就是打算吃定你們小蝦米
除了本來的履約補償,一定要讓蝦皮付出代價,
在電子商務蓬勃發展的同時,健全台灣的消費者權益,避免類似爭議事件再度發生
現在有錢買新聞帶補償風向,死不提違法之虞
*先例即為2009年Dell電腦標錯價格事件,該判決結果在後來許多標價糾紛有積極作用
已經有 王崇品律師 願意免費幫大家打民事部分的集體訴訟
刑事部分得依靠各位警局報案自力救濟
(更:僅針對蛋塔不含衛生紙,目前已暫停收單,若想後續重開單請站內)
律師整理名單後,下週會陸續密有填單的人
目前已有逾千人填單
願意者可填表單: https://tinyl.io/3kCu*[m
律師資訊:https://tinyl.io/3kCv
===============================
更新蝦皮目前重大情報詳細賠償內容 (僅部分補償,不要再被甚麼全部認賠帶風向)
https://www.ettoday.net/news/20210319/1942224.htm
目前蝦皮只是履行原本的契約,但只針對有拿到蛋塔序號後被失效的
剩下已付款開立發票後被作廢退款(未拿序號)等,目前是不會收到原本的補償
不愧是我大蝦皮,這是在分化消費者(嗯?)
若沒有眾人之力,也不會補償有拿到序號的,看看一開始可笑的180元跟免運,呵
即使有序號拿到補償的,也請大家為了懲戒蝦皮的作為持續申訴!!!!!
申訴方向
1.消保官(原po文)
2.台北國稅局網頁-逃漏稅檢舉-其他-未經同意作廢發票 (建議具名檢舉可以看見處理結果)
3.集體訴訟(上方表單連結)/警局自行報案-刑法-妨害電腦使用(告訴乃論)/偽造文書(公訴)
*補:
1.消保官申訴後,會開協調會,請盡量到場(有些消保官會不爽雙方都不到場)
不過依蝦皮的尿性多半是協商破局,要提起訴訟才會認真回覆
但申訴會有紀錄的,衝高本次事件的案件量,對於後續仍有優勢
君不見這次就是申訴量過於龐大,消保官不得不馬上出來回應
2.警局報案請拿案件證明單,報案受理後,會轉由檢察官處理和起訴,後續不需要親自跑法院
下面附上國稅局檢舉範本(稍早版友被刪除的文)
以及警局報案流程Q&A (有人跑過約40~60分鐘)
https://i.imgur.com/bDG7fbi.jpg
有些用戶是App界面出現
用戶主動申請退貨退款 & 序號被動失效 (妨礙電腦使用) (偽造文書)
https://i.imgur.com/vqT2sB5.jpg
============================================
台北國稅局檢舉 (用電腦操作比較好)
已開發票非經同意被作廢,首先先不管沒成立的訂單
有成立並拿到統一發票的訂單被退貨,就已經踩統一發票使用辦法第 20-1 條的線了
★記得截圖訂單/電子發票/作廢通知,以zip上傳
國稅局不用本人去開協調會,大家快上
https://www.ntbt.gov.tw/multiplehtml/ff2247514d1140e181eefbe8a8c59672
五、1 - 頁面選檢舉逃漏稅後進入系統,檢舉項目選其他
★被檢舉人
名稱:新加坡商蝦皮娛樂電商有限公司台灣分公司
地址:臺北市信義區忠孝東路4段555號17樓
★主旨寫
未依統一發票使用辦法第20之1條使用統一發票
★檢舉內容以下範本去修正 (商品張數)
本人於110年3月18日凌晨,透過新加坡商蝦皮娛樂電商有限公司台灣分公司(以下簡稱
蝦皮)網站或其APP,下訂其販售之「肯德基原味蛋撻禮盒(6入)即享券」(售價35元)
X張及「萊爾富HL抽取式衛生紙100抽 8包 即享券」(售價30元)Y張,價金已透過信用卡交
易付清,銀行亦發送付款成功通知,亦收到開立發票通知。
但蝦皮官方竟在同日晚間,非經本人同意由系統直接取消本人已購買之電子票券,並作廢
發票。
使用電子發票之營業人,經買賣雙方合意銷貨退回、進貨退出或折讓,
得以網際網路或其他電子方式開立、傳輸或接收銷貨退回、進貨退出或折讓證明單,
其應有存根檔、收執檔及存證檔,
用途如下:
一、存根檔:由開立人自行保存,
作為記帳憑證及依本法規定申報扣減銷項或進項稅額之用。
二、收執檔:交付交易相對人收執,
其為營業人者,作為記帳憑證及依本法規定申報扣減銷項或進項稅額之用。
三、存證檔:由開立人傳輸至平台存證。
本法第六條第四款所定營業人開立及傳輸銷貨退回、
進貨退出或折讓證明單,
應以網際網路或其他電子方式辦理。
=========================================
[轉自line群組自救會]
警局提告蝦皮教學Q&A
Q1:提告會不會很麻煩?到時候要不要跑法院?提告要多久?
A1:一點也不。刑事罪是檢察官替你偵辦,不用出庭、不用出庭、不用出庭,很重要所以
講三次,若「想」出庭看看也會是在你報案的縣市出庭。
提告時間大約1小時內,本人實測40分鐘。
Q2:提告什麼罪?
A2:妨害電腦使用罪
Q3:提告流程?
A3:請先至附近的派出所說要提告妨害電腦使用罪,若警察表示是民事訴訟,跟警察說,我
仍然要提告,是否是民事責任交給檢察官判斷(要硬一點,警察會一直勸退你)
提告理由:
我的蝦皮帳號沒有提出退貨退款請求,蝦皮侵入我的帳號更改電磁紀錄,逕自以我的名義
提出退款,並自行作廢發票、回收商品。
發生時間:
你發現「被」主動退款的時間,忘記的話去蝦皮帳號看什麼時候「被」申請退款
發生地點:
發現被退款時你人在哪?
損失財物:
(1)
蛋塔=(185-35)*你買的數量
(2)
衛生紙=(264-30)*你買的數量
算完之後說「xxxx元等值商品」
被告人:
蝦皮負責人胡育嘉
被告地址:
新加坡商蝦皮娛樂電商有限公司台灣分公司
台北市信義區菸廠路88號9樓之1
Q4:要提供什麼證據?
A4:提供「被」主動退款的通知截圖/影片(推薦影片較方便)
群組內有相同經過的人的影片
※ 引述《ndhuwei (turtlenick)》之銘言:
: 省錢點:
: 協助板友將已付款完成購買之訂單爭取回來,也是一種重要的情報分享
: 首先,請直接關鍵字搜尋「行政院消費者線上申訴」
: 就會進到下述畫面
: https://i.imgur.com/0n2ZyUP.jpg
: 按最左邊「線上申請」,進到
: https://i.imgur.com/W0H4smj.jpg
: 按「瞭解並同意」,進到
: https://i.imgur.com/jiijBaI.jpg
: 填上面那些資料,如果是第一次填 填完要註冊認證,如果已經認證過的,就會進到下面
: 的頁面輸入密碼
: https://i.imgur.com/eAqkHln.jpg
: 輸入完成,就會進到下個頁面,如果之前有申訴就會看到申訴紀錄
: https://i.imgur.com/F5vJaKP.jpg
: 按最下面的「新增案件」,之後就會進到填寫頁面
: https://i.imgur.com/UAlBCDs.jpg
: 填完姓名、電話、地址後,勾「同意」讓蝦皮可以在接獲申訴後先初步聯絡你,如果不想
: 透露地址的話,地址可以不勾(如上圖)
: 消費關係地就寫你今天購買時的地點,你在金門下單的,就選金門
: 填姓名的地方有兩個,截圖截到的是代理人的地方,如果你未滿20歲,這邊才要填,不然
: 就填第一區域那邊的姓名就好
: 然後蝦皮的公司資訊如下
: (圖中資訊是舊的,但應該也能送達,他們徵才的地址是那邊)
: 名稱:新加坡商蝦皮娛樂電商有限公司台灣分公司
: 地址:臺北市信義區忠孝東路4段555號17樓
: 電話:(02) 6636-6559
: https://i.imgur.com/NXTcoeB.jpg
: 申訴內容的部分,在申訴事由寫(可直接複製我的)
: 「本人於110年3月18日凌晨,透過新加坡商蝦皮娛樂電商有限公司台灣分公司(以下簡稱
: 蝦皮)網站或其APP,下訂其販售之「肯德基原味蛋撻禮盒(6入)即享券」(售價35元)
: 數張,以及「萊爾富HL抽取式衛生紙100抽*8即享券」(售價30元)數張,價金已透過信
: 用卡付清,銀行亦發送付款成功通知。
: 蝦皮在其APP上顯示上述電子即享券「已發送」,亦顯示「正在處理您的訂單,您將在不
: 久後收到電子票券」,但購買完成後遲遲未收到兌換序號,同時蝦皮公告「3/18 02:00~0
: 4:00間將進行系統維護,消費者若發生以下狀況 ,請靜待系統維護完畢。1.下單與訂單問
: 題 : 消費者可正常購買。惟系統會延遲發貨(預計將於04:00維修完畢後開始發貨) ,但消
: 費者無須擔心被取消訂單....」等文字,但蝦皮卻在同日下午13:30後,突然片面取消本
: 人已付款完成之所有訂單,並僅以一張效期僅一週之270元與180元全額折價券做為補償,
: 未盡民法契約履行義務!此情形已影響包含本人在內的多位消費者之消費者權利!」
: 請求內容填
: 「1.蝦皮應履行契約完成交貨,不得片面取消訂單。
: 2.補償折價券為蝦皮自願發送,若申訴有果前消費者已使用掉,蝦皮公司不得在履行出貨
: 義務後,要求消費者返還折價券或是以現金補回。」
: 填完之後底下可以上傳檔案,可以截你的訂單圖片,包含已完成付款、被取消的狀態等等
: https://i.imgur.com/oc9r7mo.jpg
: 按下一步後就是確認你剛剛填的資料,並且可以選擇受理申訴的單位,同時也是之後現場
: 協商時的處理單位
: 依法有「消費者所在地」「企業所在地」「消費關係發生地」三種可以做為受理機關
: 選消費者所在地,對蝦皮不公平
: 選企業所在地,對消費者不公平
: 所以推薦大家用「消費關係發生地」,讓蝦皮看到我們的誠意
: 確認的頁面如下,沒問題按送出
: https://i.imgur.com/RnhRM03.jpg
: 之後就會得到送件完成的頁面
: 也可以下載PDF或是WORD檔案保存
: https://i.imgur.com/2hWIqpE.jpg
: 之後就靜待結果,行政院消保會會分發案件給你勾選的縣市政府的消保單位,相關單位之
: 後會寄公文給你
: 假設今天是餐廳消費糾紛,主管單位其實是縣市政府衛生單位,所以消保單位被行政院消
: 保會分發後,會先發文給衛生單位,衛生單位可能會聯絡你跟你再次確認狀況,並請企業
: 方處理,同時會再回文給消保單位,消保單位再寄文給你
: 總之,申訴完成後,你可能會收到
: 1.受理縣市政府管理線上購物的主管機關的聯絡與公文
: 2.受理縣市政府消保單位的公文
: 3.被申訴企業的聯絡
: 如果蝦皮初步的處理回覆你不滿,或是他們沒有在期限內(他們收到公文後15天內)回應
: ,可以再次透過此申訴系統提二次申訴(案件頁面那邊之後會出現)
: 如果遲遲沒有出現,也可以聯絡受理的縣市政府
: 之後(3個月左右)就會收到
: 4.消費者協商會議開會通知單
: 就是會通知你到縣市政府消保單位見到消保官和蝦皮的員工的時間地點啦!!!
: 如果蝦皮沒有正當理由不來的話,消保官就會公告這些未出席企業的名單
: 如果媒體有興趣自然就會報導,幫忙「做公關」
: 希望以上的教學有幫到各位
: 很多店家根本無視法規存在,進而影響到消費者權利
: 必須靠消費者自己發現後自己花心力申訴,才有可能改變這些問題
: 我自己很常遇到類似情況,因此有開設一個專門分享客訴/申訴經驗的podcast頻道,但
: 就不在這邊宣傳了,有興趣可以水球問我喔!
: *補充一下(以下為我個人想法)
: 有些人在討論,蝦皮給的180和270的折價券如果用掉,是不是就視同同意補償而不追究?
: 如果你是買很多張被取消的話,就算蝦皮要求要退還折價券,他才要履行義務出貨的話,
: 你也沒有吃虧。
: 如果你只有買一些的話,更是應該用掉折價券,而且可以主張是蝦皮自願給予的
: 如果最後真的被認定要退還折價券或是等值現金,折價券效期只有七天,如果因為用掉折
: 價券,就要求消費者返還等值現金的話,也不合理!且申訴當下不會知道蝦皮最後會不會
: 履約,如果仍然不履約,等同折價券也白白損失
: 所以建議買小量的可以先用掉折價券!就算最後被認定同意這樣的做法,至少有180~540
: 的折價券可用
: 如果買到很大量的話,就自己斟酌要不要用券
: 因為我不是法官,我無法保證如果真的走到訴訟的話,會有什麼結果。
--
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at 2021-10-05T00:58
at 2021-10-05T00:58
By Una
at 2021-10-05T06:52
at 2021-10-05T06:52
By Tom
at 2021-10-05T13:11
at 2021-10-05T13:11
By Vanessa
at 2021-10-06T04:35
at 2021-10-06T04:35
By Isabella
at 2021-10-06T17:21
at 2021-10-06T17:21
By Tracy
at 2021-10-06T22:25
at 2021-10-06T22:25
By Robert
at 2021-10-11T13:04
at 2021-10-11T13:04
By George
at 2021-10-14T08:40
at 2021-10-14T08:40
By Mason
at 2021-10-15T06:40
at 2021-10-15T06:40
By Noah
at 2021-10-18T13:20
at 2021-10-18T13:20
By Belly
at 2021-10-20T15:46
at 2021-10-20T15:46
By Joseph
at 2021-10-22T22:47
at 2021-10-22T22:47
By Queena
at 2021-10-24T15:18
at 2021-10-24T15:18
By Kyle
at 2021-10-26T10:43
at 2021-10-26T10:43
By Freda
at 2021-10-28T10:55
at 2021-10-28T10:55
By Candice
at 2021-10-31T16:42
at 2021-10-31T16:42
By Gary
at 2021-11-01T07:26
at 2021-11-01T07:26
By Delia
at 2021-11-04T03:31
at 2021-11-04T03:31
By Caroline
at 2021-11-08T09:46
at 2021-11-08T09:46
By Megan
at 2021-11-09T22:28
at 2021-11-09T22:28
By Franklin
at 2021-11-09T23:38
at 2021-11-09T23:38
By Aaliyah
at 2021-11-11T23:08
at 2021-11-11T23:08
By Daniel
at 2021-11-16T17:26
at 2021-11-16T17:26
By Eartha
at 2021-11-21T15:37
at 2021-11-21T15:37
By Elvira
at 2021-11-22T16:15
at 2021-11-22T16:15
By Lily
at 2021-11-23T00:04
at 2021-11-23T00:04
By Irma
at 2021-11-24T05:08
at 2021-11-24T05:08
By William
at 2021-11-25T21:48
at 2021-11-25T21:48
By Skylar Davis
at 2021-11-28T23:01
at 2021-11-28T23:01
By Hazel
at 2021-11-30T08:58
at 2021-11-30T08:58
By Gilbert
at 2021-12-04T17:53
at 2021-12-04T17:53
By Joe
at 2021-12-05T23:35
at 2021-12-05T23:35
By Joe
at 2021-12-10T12:37
at 2021-12-10T12:37
By Cara
at 2021-12-14T01:08
at 2021-12-14T01:08
By Regina
at 2021-12-16T17:27
at 2021-12-16T17:27
By Genevieve
at 2021-12-19T15:42
at 2021-12-19T15:42
By Michael
at 2021-12-23T17:47
at 2021-12-23T17:47
By Faithe
at 2021-12-27T07:46
at 2021-12-27T07:46
By Dora
at 2021-12-30T07:22
at 2021-12-30T07:22
By Ursula
at 2022-01-02T01:17
at 2022-01-02T01:17
By Heather
at 2022-01-02T23:13
at 2022-01-02T23:13
By Robert
at 2022-01-06T08:10
at 2022-01-06T08:10
By Anthony
at 2022-01-08T22:34
at 2022-01-08T22:34
By Ida
at 2022-01-12T09:54
at 2022-01-12T09:54
By Ina
at 2022-01-15T02:01
at 2022-01-15T02:01
By Tom
at 2022-01-20T01:40
at 2022-01-20T01:40
By James
at 2022-01-21T16:24
at 2022-01-21T16:24
By Rosalind
at 2022-01-24T03:52
at 2022-01-24T03:52
By Madame
at 2022-01-24T06:39
at 2022-01-24T06:39
By Hardy
at 2022-01-24T16:19
at 2022-01-24T16:19
By Hedy
at 2022-01-27T23:29
at 2022-01-27T23:29
By Yedda
at 2022-01-29T14:48
at 2022-01-29T14:48
By Puput
at 2022-01-30T11:20
at 2022-01-30T11:20
By Rebecca
at 2022-02-03T02:10
at 2022-02-03T02:10
By Quanna
at 2022-02-06T12:36
at 2022-02-06T12:36
By Edwina
at 2022-02-11T08:36
at 2022-02-11T08:36
By Zanna
at 2022-02-14T15:57
at 2022-02-14T15:57
By Mary
at 2022-02-16T04:50
at 2022-02-16T04:50
By Hamiltion
at 2022-02-19T13:37
at 2022-02-19T13:37
By Sarah
at 2022-02-19T20:08
at 2022-02-19T20:08
By Poppy
at 2022-02-21T09:49
at 2022-02-21T09:49
By Bethany
at 2022-02-25T16:52
at 2022-02-25T16:52
By Hedy
at 2022-03-02T12:01
at 2022-03-02T12:01
By Bethany
at 2022-03-07T03:14
at 2022-03-07T03:14
By Madame
at 2022-03-08T22:34
at 2022-03-08T22:34
By Madame
at 2022-03-12T18:19
at 2022-03-12T18:19
By Edith
at 2022-03-12T22:22
at 2022-03-12T22:22
By Carolina Franco
at 2022-03-13T09:54
at 2022-03-13T09:54
By Audriana
at 2022-03-16T00:01
at 2022-03-16T00:01
By Quintina
at 2022-03-16T22:56
at 2022-03-16T22:56
By Noah
at 2022-03-21T07:46
at 2022-03-21T07:46
By Skylar Davis
at 2022-03-21T15:34
at 2022-03-21T15:34
By Edward Lewis
at 2022-03-26T08:54
at 2022-03-26T08:54
By Hedy
at 2022-03-30T19:38
at 2022-03-30T19:38
By Rebecca
at 2022-04-03T16:49
at 2022-04-03T16:49
By Dinah
at 2022-04-08T04:56
at 2022-04-08T04:56
By Joseph
at 2022-04-10T08:33
at 2022-04-10T08:33
By Edith
at 2022-04-14T08:21
at 2022-04-14T08:21
By Quanna
at 2022-04-18T18:07
at 2022-04-18T18:07
By Joseph
at 2022-04-22T03:52
at 2022-04-22T03:52
By Zenobia
at 2022-04-23T04:29
at 2022-04-23T04:29
By Hazel
at 2022-04-27T08:57
at 2022-04-27T08:57
By Robert
at 2022-04-28T19:16
at 2022-04-28T19:16
By Dinah
at 2022-05-01T02:54
at 2022-05-01T02:54
By Gary
at 2022-05-01T21:53
at 2022-05-01T21:53
By Cara
at 2022-05-06T14:30
at 2022-05-06T14:30
By Jack
at 2022-05-07T03:32
at 2022-05-07T03:32
By Bennie
at 2022-05-08T08:52
at 2022-05-08T08:52
By Dora
at 2022-05-09T03:13
at 2022-05-09T03:13
By Kristin
at 2022-05-09T16:45
at 2022-05-09T16:45
By Linda
at 2022-05-09T19:46
at 2022-05-09T19:46
By Ursula
at 2022-05-13T02:44
at 2022-05-13T02:44
By Xanthe
at 2022-05-14T09:25
at 2022-05-14T09:25
By Joseph
at 2022-05-17T00:49
at 2022-05-17T00:49
By Daph Bay
at 2022-05-17T08:48
at 2022-05-17T08:48
By Ina
at 2022-05-19T18:51
at 2022-05-19T18:51
By Mason
at 2022-05-21T01:06
at 2022-05-21T01:06
By Catherine
at 2022-05-25T01:08
at 2022-05-25T01:08
By Mary
at 2022-05-28T11:31
at 2022-05-28T11:31
By Anonymous
at 2022-06-01T14:45
at 2022-06-01T14:45
By Rachel
at 2022-06-05T18:48
at 2022-06-05T18:48
By Linda
at 2022-06-07T11:06
at 2022-06-07T11:06
By Edith
at 2022-06-08T21:40
at 2022-06-08T21:40
By Odelette
at 2022-06-13T10:36
at 2022-06-13T10:36
By Anthony
at 2022-06-15T17:25
at 2022-06-15T17:25
By Blanche
at 2022-06-20T13:39
at 2022-06-20T13:39
By Skylar Davis
at 2022-06-25T06:54
at 2022-06-25T06:54
By Iris
at 2022-06-27T05:25
at 2022-06-27T05:25
By Sarah
at 2022-06-29T09:52
at 2022-06-29T09:52
By Adele
at 2022-07-02T16:25
at 2022-07-02T16:25
By Ina
at 2022-07-02T22:08
at 2022-07-02T22:08
By Rebecca
at 2022-07-05T18:00
at 2022-07-05T18:00
By Charlotte
at 2022-07-08T08:53
at 2022-07-08T08:53
By Delia
at 2022-07-11T15:56
at 2022-07-11T15:56
By Lucy
at 2022-07-12T06:38
at 2022-07-12T06:38
By Charlotte
at 2022-07-14T08:50
at 2022-07-14T08:50
By Eden
at 2022-07-17T23:13
at 2022-07-17T23:13
By Susan
at 2022-07-20T21:53
at 2022-07-20T21:53
By Barb Cronin
at 2022-07-23T10:54
at 2022-07-23T10:54
By Anthony
at 2022-07-24T00:00
at 2022-07-24T00:00
By Brianna
at 2022-07-26T06:11
at 2022-07-26T06:11
By Carol
at 2022-07-30T18:11
at 2022-07-30T18:11
By Hedda
at 2022-07-31T05:49
at 2022-07-31T05:49
By Rachel
at 2022-08-04T22:00
at 2022-08-04T22:00
By Una
at 2022-08-06T22:31
at 2022-08-06T22:31
By Eartha
at 2022-08-10T03:18
at 2022-08-10T03:18
By Olga
at 2022-08-12T18:38
at 2022-08-12T18:38
By Quintina
at 2022-08-15T03:20
at 2022-08-15T03:20
By Carol
at 2022-08-18T02:35
at 2022-08-18T02:35
By Blanche
at 2022-08-20T16:55
at 2022-08-20T16:55
By Steve
at 2022-08-21T10:23
at 2022-08-21T10:23
By Oscar
at 2022-08-21T19:20
at 2022-08-21T19:20
By Daniel
at 2022-08-26T13:22
at 2022-08-26T13:22
By Blanche
at 2022-08-29T04:35
at 2022-08-29T04:35
By Hedwig
at 2022-08-30T23:37
at 2022-08-30T23:37
By David
at 2022-09-02T16:31
at 2022-09-02T16:31
By Sandy
at 2022-09-06T04:07
at 2022-09-06T04:07
By Heather
at 2022-09-08T23:07
at 2022-09-08T23:07
By Donna
at 2022-09-12T09:31
at 2022-09-12T09:31
By Harry
at 2022-09-12T18:02
at 2022-09-12T18:02
By Callum
at 2022-09-15T16:30
at 2022-09-15T16:30
By Freda
at 2022-09-19T10:46
at 2022-09-19T10:46
By Jessica
at 2022-09-22T12:46
at 2022-09-22T12:46
By Aaliyah
at 2022-09-22T17:56
at 2022-09-22T17:56
By Kelly
at 2022-09-23T10:24
at 2022-09-23T10:24
By Mary
at 2022-09-23T14:29
at 2022-09-23T14:29
By Yedda
at 2022-09-27T01:32
at 2022-09-27T01:32
By Enid
at 2022-10-01T05:59
at 2022-10-01T05:59
By Doris
at 2022-10-05T19:41
at 2022-10-05T19:41
By Andy
at 2022-10-08T04:40
at 2022-10-08T04:40
By Elizabeth
at 2022-10-13T00:17
at 2022-10-13T00:17
By Susan
at 2022-10-13T17:08
at 2022-10-13T17:08
By Agnes
at 2022-10-15T22:22
at 2022-10-15T22:22
By Jacob
at 2022-10-17T09:03
at 2022-10-17T09:03
By Olivia
at 2022-10-20T17:07
at 2022-10-20T17:07
By John
at 2022-10-24T05:10
at 2022-10-24T05:10
By Leila
at 2022-10-27T21:39
at 2022-10-27T21:39
By Faithe
at 2022-10-29T01:20
at 2022-10-29T01:20
By Edward Lewis
at 2022-11-01T13:14
at 2022-11-01T13:14
By Mary
at 2022-11-03T18:47
at 2022-11-03T18:47
By William
at 2022-11-08T01:53
at 2022-11-08T01:53
By Rachel
at 2022-11-10T04:58
at 2022-11-10T04:58
By Heather
at 2022-11-14T12:58
at 2022-11-14T12:58
By Wallis
at 2022-11-16T21:35
at 2022-11-16T21:35
By Zora
at 2022-11-17T11:55
at 2022-11-17T11:55
By Steve
at 2022-11-18T19:13
at 2022-11-18T19:13
By Catherine
at 2022-11-22T23:58
at 2022-11-22T23:58
By Oliver
at 2022-11-27T10:41
at 2022-11-27T10:41
By Yuri
at 2022-11-29T14:48
at 2022-11-29T14:48
By Edith
at 2022-12-03T00:24
at 2022-12-03T00:24
By Gilbert
at 2022-12-07T16:24
at 2022-12-07T16:24
By Hedda
at 2022-12-09T12:57
at 2022-12-09T12:57
By Necoo
at 2022-12-12T12:47
at 2022-12-12T12:47
By Anthony
at 2022-12-13T05:30
at 2022-12-13T05:30
By Daph Bay
at 2022-12-16T07:49
at 2022-12-16T07:49
By Oscar
at 2022-12-19T04:25
at 2022-12-19T04:25
By Una
at 2022-12-23T18:28
at 2022-12-23T18:28
By Iris
at 2022-12-24T15:15
at 2022-12-24T15:15
By Connor
at 2022-12-26T11:42
at 2022-12-26T11:42
By Iris
at 2022-12-28T12:34
at 2022-12-28T12:34
By Zenobia
at 2022-12-29T19:09
at 2022-12-29T19:09
By Xanthe
at 2023-01-02T05:01
at 2023-01-02T05:01
By Quanna
at 2023-01-04T09:28
at 2023-01-04T09:28
By Rebecca
at 2023-01-06T10:47
at 2023-01-06T10:47
By Yedda
at 2023-01-09T06:54
at 2023-01-09T06:54
By Agnes
at 2023-01-11T17:14
at 2023-01-11T17:14
By Liam
at 2023-01-13T05:52
at 2023-01-13T05:52
By Edward Lewis
at 2023-01-14T05:34
at 2023-01-14T05:34
By Olga
at 2023-01-16T14:17
at 2023-01-16T14:17
By Zora
at 2023-01-17T03:25
at 2023-01-17T03:25
By Faithe
at 2023-01-18T22:17
at 2023-01-18T22:17
By Eartha
at 2023-01-23T04:41
at 2023-01-23T04:41
By Hedy
at 2023-01-23T09:37
at 2023-01-23T09:37
By Zanna
at 2023-01-25T01:36
at 2023-01-25T01:36
By Carol
at 2023-01-28T04:31
at 2023-01-28T04:31
By Tristan Cohan
at 2023-02-01T06:32
at 2023-02-01T06:32
By Olga
at 2023-02-03T07:17
at 2023-02-03T07:17
By Eartha
at 2023-02-03T13:34
at 2023-02-03T13:34
By Carolina Franco
at 2023-02-08T03:57
at 2023-02-08T03:57
By Charlie
at 2023-02-12T03:30
at 2023-02-12T03:30
By Lily
at 2023-02-16T23:19
at 2023-02-16T23:19
By Harry
at 2023-02-21T10:56
at 2023-02-21T10:56
By Kelly
at 2023-02-25T10:56
at 2023-02-25T10:56
By Liam
at 2023-03-01T08:23
at 2023-03-01T08:23
By Joe
at 2023-03-03T21:55
at 2023-03-03T21:55
By Candice
at 2023-03-07T09:26
at 2023-03-07T09:26
By Franklin
at 2023-03-08T17:34
at 2023-03-08T17:34
By Frederic
at 2023-03-09T08:45
at 2023-03-09T08:45
By Frederica
at 2023-03-10T14:29
at 2023-03-10T14:29
By Linda
at 2023-03-13T15:22
at 2023-03-13T15:22
By Skylar Davis
at 2023-03-14T09:30
at 2023-03-14T09:30
By Lily
at 2023-03-15T03:43
at 2023-03-15T03:43
By Doris
at 2023-03-15T23:01
at 2023-03-15T23:01
By Caroline
at 2023-03-16T06:50
at 2023-03-16T06:50
By Agnes
at 2023-03-16T11:31
at 2023-03-16T11:31
By Heather
at 2023-03-17T02:43
at 2023-03-17T02:43
By Agnes
at 2023-03-20T15:21
at 2023-03-20T15:21
By Zanna
at 2023-03-23T17:35
at 2023-03-23T17:35
By Daph Bay
at 2023-03-27T16:12
at 2023-03-27T16:12
By Olga
at 2023-03-28T06:45
at 2023-03-28T06:45
By Tristan Cohan
at 2023-03-29T12:50
at 2023-03-29T12:50
By Andy
at 2023-03-30T04:09
at 2023-03-30T04:09
By Jake
at 2023-04-03T01:01
at 2023-04-03T01:01
By Rachel
at 2023-04-07T19:52
at 2023-04-07T19:52
By Ophelia
at 2023-04-12T13:58
at 2023-04-12T13:58
By Ophelia
at 2023-04-16T21:47
at 2023-04-16T21:47
By Oscar
at 2023-04-18T17:45
at 2023-04-18T17:45
By Blanche
at 2023-04-21T12:19
at 2023-04-21T12:19
By Zanna
at 2023-04-25T13:09
at 2023-04-25T13:09
By Joe
at 2023-04-28T16:03
at 2023-04-28T16:03
By Annie
at 2023-04-29T20:21
at 2023-04-29T20:21
By Hedda
at 2023-05-04T02:02
at 2023-05-04T02:02
By Audriana
at 2023-05-06T21:39
at 2023-05-06T21:39
By Blanche
at 2023-05-09T08:23
at 2023-05-09T08:23
By Lucy
at 2023-05-10T13:27
at 2023-05-10T13:27
By Brianna
at 2023-05-12T08:29
at 2023-05-12T08:29
By Sandy
at 2023-05-16T20:38
at 2023-05-16T20:38
By Tracy
at 2023-05-20T09:55
at 2023-05-20T09:55
By Ivy
at 2023-05-23T22:42
at 2023-05-23T22:42
By Elizabeth
at 2023-05-27T04:29
at 2023-05-27T04:29
By Ida
at 2023-05-30T00:51
at 2023-05-30T00:51
By Doris
at 2023-06-01T10:08
at 2023-06-01T10:08
By Elma
at 2023-06-03T02:04
at 2023-06-03T02:04
By Hamiltion
at 2023-06-06T15:35
at 2023-06-06T15:35
By Jacob
at 2023-06-10T19:22
at 2023-06-10T19:22
By Linda
at 2023-06-12T07:35
at 2023-06-12T07:35
By Leila
at 2023-06-15T07:51
at 2023-06-15T07:51
By Margaret
at 2023-06-17T09:17
at 2023-06-17T09:17
By Cara
at 2023-06-17T18:58
at 2023-06-17T18:58
By Olivia
at 2023-06-18T15:53
at 2023-06-18T15:53
By Suhail Hany
at 2023-06-19T10:04
at 2023-06-19T10:04
By Linda
at 2023-06-20T17:33
at 2023-06-20T17:33
By Delia
at 2023-06-21T12:27
at 2023-06-21T12:27
By Gary
at 2023-06-22T19:53
at 2023-06-22T19:53
By William
at 2023-06-26T02:36
at 2023-06-26T02:36
By Iris
at 2023-06-29T03:22
at 2023-06-29T03:22
By Dinah
at 2023-07-01T11:52
at 2023-07-01T11:52
By Steve
at 2023-07-05T01:35
at 2023-07-05T01:35
By Freda
at 2023-07-09T23:21
at 2023-07-09T23:21
By Jessica
at 2023-07-11T19:23
at 2023-07-11T19:23
By Charlie
at 2023-07-12T23:56
at 2023-07-12T23:56
By Mia
at 2023-07-14T07:15
at 2023-07-14T07:15
By Steve
at 2023-07-16T03:19
at 2023-07-16T03:19
By Donna
at 2023-07-19T05:50
at 2023-07-19T05:50
By Callum
at 2023-07-20T17:54
at 2023-07-20T17:54
By Wallis
at 2023-07-23T23:12
at 2023-07-23T23:12
By Harry
at 2023-07-24T20:33
at 2023-07-24T20:33
By Enid
at 2023-07-25T20:44
at 2023-07-25T20:44
By Franklin
at 2023-07-26T10:28
at 2023-07-26T10:28
By Vanessa
at 2023-07-29T10:29
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at 2024-08-08T22:51
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