徵遊戲客服人員(短期契約) - 留學

※ [本文轉錄自 Japan_Living 看板 #1RVtzbo_ ]

作者: Zephyranthes (石斛蘭) 看板: Japan_Living
標題: [打工]徵遊戲客服人員(短期契約)
時間: Fri Aug 24 11:45:38 2018

本人為代PO，如需更多詳情請洽本文末信箱諮詢,謝謝。

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公司: Keywords Studios
職位: 客服代表
契約: 短期
位置: 東京都千代田區九段南*靖國神社附近
工時: 10 AM to 7 PM (8 hrs / day, 1 hr –午休),一週五天*shift
時薪: 1100JPY～1200JPY

工作內容責任*英文恕不翻譯:
- Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the
best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
- Searches internal documentation and consult colleagues to answer customer’s
questions and/or problems
- Provides support by email, chat and/or phone (as requested by the project)
- Ensures quality of his/her answer by proofreading his messages
- Escalate questions and comments when answer is not listed
- Prepares daily activities report
- Collect information about the product and escalate it to the developer
- Attends meeting with client if needed
- Assists team members to find answer
- Helps forming new agent if requested
- Works with QA Specialist to improve quality of services and products

必備資格:
- 對遊戲業有興趣，或本身為遊戲愛好者
- 英文溝通寫作能力 TOEIC: 750+
優先採用:
- 具有客服工作經驗
- 具有遊戲業界工作經驗

詳情或寄送工作履歷請洽此信箱: [email protected]
(信件內容中英日皆可)

再次強調本人為代PO請勿用站內信諮詢，謝謝。


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