剪髮變剪耳 該怎麼辦 - 桃園中壢
By Ingrid
at 2013-08-09T22:30
at 2013-08-09T22:30
Table of Contents
兩天前下午5點 到環中東路二段黃昏市場旁的知名連鎖髮廊剪髮
突然覺得右耳好像被剪到 心裡想說不可能吧,沒想到設計師又剪了一會才問我說,
我是不是剪到你耳朵了,就看到他去拿衛生紙壓住我的耳朵,
我才看到衛生紙都是血,然後他拿面速利達母和透氣膠帶幫我簡單上藥處理,
就繼續剪完頭髮說不收費。
回到家後我發現傷口還在流血,女友看到衛生紙上都是血覺得很誇張,
我們回到髮廊,女友很生氣的說為什麼有客人在店裡受傷了,
你們沒人帶客人去醫院作包紮和消毒處理,就直接讓他回家,也沒有留下聯絡方式。
一開始店長先推託說是我在剪的時候動了一下才剪到(根本就沒有動),
女友說所以你們剪到客人耳朵是客人的錯嗎?店長才道歉說是他們的疏忽,
我們說要先去醫院處理傷口,並請他們負責醫藥費用。
店長才說好你們先去看醫生再跟他們拿醫藥費。
醫生說被剪掉一塊皮(約1.2公分?圓狀),
需要1~2周才會結痂,還需復診看傷口癒合情形。
消毒上藥時我問醫護人員醫生說剪掉皮應該還好吧,
醫護人員說皮不就是肉,傷口會留下疤痕且是平行狀。
結束後回到髮廊我們想跟他討論後續處理方式但店長感覺只想付醫藥費了事。
我們沒辦法接受他們整件事情的處理方式跟態度,並請他立即聯絡主管。
店長先叫我們留電話再通知我們,
他請我們稍坐一下他馬上聯絡,卻一直在忙現場的客人,
也無法給我們一個確定的時間,我們問他還會很久嗎?
他說不會並問我們要不要先去吃飯,
我們說若是一直沒回覆我們要先去警局備案,
店長還回說,不然你們先去啊。
到我們離開了都沒有留下我們的聯絡方式。
我們到警局詢問後回到髮廊確認聯絡情形,此時經理才出現致歉承認錯誤。
第二天才陪同我回診,但到結束他們也沒有說後續怎麼處理。
今天第三天了,沒有接到一通關心傷口情形的電話,
下午經理只打來問我醫生說還需要回診嗎?
我問他後續要怎麼處理,他先說等你好了再來談,
我請他給我一個時間,他說要跟他的主管討論再跟我聯絡。之後就沒消息了。
我從受傷到現在,晚上都沒法好好睡覺,不時會碰到傷口醒過來,
擔心剪刀剪過那麼多客人,傷口是否會感染,
也沒辦法洗頭,雖然他們說可以到他們髮廊洗,
但我實在不想再踏進那髮廊。
請問面對他們不負責任的態度我該怎麼作比較好?
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Tags:
醫院
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