5/28在台北美加考場的 - 英檢

我寫了一封信要向ET$抱怨那天的狀況，並要求它盡快重開新考試，希望諸位受害者們也
能幫忙複製貼上寄過去ETS或托福相關的客服信箱。我看之前類似的狀況有時候它們很被
動。會吵的孩子有糖吃，給它抱怨並說我們考慮採取法律行動會讓它們比較積極處理
。希望大家盡量幫忙爭取自己應有的權益。


My name is ___. My registration number is ___. I took the TOEFL_ibt test on
May 28th in Merica Group, Taipei, Taiwan. However, there was a power outage
during the test. None of us could finish our tests that day.

I am not blaming ETS and Prometric test center for the power outrage. But I
do want to complain about ETS and Prometric test center’s inability to deal
with the problem and to minimize the chance of this happening. Their
negligence caused serious economical and other damages to all the test
takers. My humble request is that ETS and Prometric test center open a new
test for affected test takers in the nearest date, as soon as possible.Together
with other test takers, I am considering take legal actions in order to claim
our damages resulting from reschedule if ETS and Prometric test center cannot
give us a satisfying solution as to our reschedule dates.

(1.)Our complaint : What makes me really dissatisfied is how ETS and
Prometric test center respond to this problem. There was no one to handle the
problem immediately. The staff at the test center there said that reschedule
and the possibility of resuming the test have to be decided by ETS and
Prometric test center. And ETS Asia said that they do not have the
authorities to determine this, and all have to wait ETS United States, which
are OFF in weekend. So the staff in “Certified” Test Administration Sites,
Prometric test center, and ETS simply shirk responsibilities and the problem
remained unresolved in all these bureaucracies. The fact that ETS and
Prometric test center put all of the TOEFL_ibt tests on weekends, and that
there no one in ETS to deal with this kind of emergencies on the weekends,
indicate ETS’s inability to solve problems happening during tests.

Also, this incidence seems to indicate that there are problems with their
qualification criteria of the so-called "Certified” Test Administration
Site. It is doubtful whether they really take the stability of power supply
as a part of the qualification criteria. If they do not, then this shows that
the qualification criteria are simply inadequate. Even if they do, this power
shortage incidence still indicates that ETS and Prometric test center cannot
make sure that their "Certified” Test Administration Sites indeed meet the
qualification criteria.

(2.)Our claim : The negligence of ETS and Prometric test center (including 1.
their inability to respond to and deal with emergencies during test, and 2.
problems of the criteria of “Certified” Test Administration Site and their
implementation,) negatively affected all test takers. We cannot resume our test
on the same day, nor could we reschedule our test to the next day
immediately. We have to wait ETS to call us until the next week. However, by
then it would be all too late. Even if we could reschedule the test, some of
us still would not meet our graduate requirements and graduate in time, some
lose their potential jobs, and some could not apply to our school in time.

As a test taker greatly damaged by the negligence of ETS and Prometric test
center, my humble request is that ETS and Prometric test center open a whole
new test for affected test takers in the nearest date, as soon as possible,
since (a.) some test takers can ONLY take test on this weekend or recently,
and the reschedule to a much later date would cause serious economical and
other damages to them, and (b.) many of the designated dates and test centers
have already been registered by others, and (c.) there are few test days in
June and July. If ETS and Prometric test center cannot give us a satisfying
solution as to our reschedule dates, then legal actions might be taken in
order to claim our damages that result from reschedule.



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