鶯歌育英街麥味登 - 鶯歌
By Mia
at 2011-04-16T10:49
at 2011-04-16T10:49
Table of Contents
事情經過:
我前往指定麥味登購買早餐,點了一個大板燒炒麵,就開始坐著等候。
等候的過程中,老闆娘突然跟我說,先生~可能要再等兩分鐘。
幾分鐘我都沒關係,那竟然你說兩分鐘就兩分鐘,兩分鐘過了,東西還沒好
我繼續等,等了不知道多久(以顧客立場和老闆立場時間當然過得不一樣,
老闆緊張可能兩分鐘會等於顧客的5分鐘以上),那最後商品好了,
我準備付錢走人的時候一時氣話跟老闆說"很久耶",結果老闆回應"還好吧"
而且"還好吧"還不小聲。
原本想說算了,但是終究還是氣不過,回去要求老闆道歉,老闆只說我有道歉了,
我不賺你的錢也沒差,把我的50元環我!!(而且老闆娘很兇)。
我只是氣不過老闆娘說的"還好吧",因為一般禮貌性說個對不起,
至少雙方比較不會有爭執,結果老闆娘還用很隨便的口氣說"還好吧",
要求老闆娘道歉的時候,老闆娘還是理直氣壯的跟我對嗆,這就是他們的服務態度?
還跟我說不賺我的錢沒差,那也代表不賺賺其實沒差,
為何要來開業讓這件不愉快的事情發生呢?
鶯歌 育英街上的麥味登
單純買東西歡迎,對於要求高品質的餐點和服務就請三思。
麥味登的東西也不便宜也不多..
--
我前往指定麥味登購買早餐,點了一個大板燒炒麵,就開始坐著等候。
等候的過程中,老闆娘突然跟我說,先生~可能要再等兩分鐘。
幾分鐘我都沒關係,那竟然你說兩分鐘就兩分鐘,兩分鐘過了,東西還沒好
我繼續等,等了不知道多久(以顧客立場和老闆立場時間當然過得不一樣,
老闆緊張可能兩分鐘會等於顧客的5分鐘以上),那最後商品好了,
我準備付錢走人的時候一時氣話跟老闆說"很久耶",結果老闆回應"還好吧"
而且"還好吧"還不小聲。
原本想說算了,但是終究還是氣不過,回去要求老闆道歉,老闆只說我有道歉了,
我不賺你的錢也沒差,把我的50元環我!!(而且老闆娘很兇)。
我只是氣不過老闆娘說的"還好吧",因為一般禮貌性說個對不起,
至少雙方比較不會有爭執,結果老闆娘還用很隨便的口氣說"還好吧",
要求老闆娘道歉的時候,老闆娘還是理直氣壯的跟我對嗆,這就是他們的服務態度?
還跟我說不賺我的錢沒差,那也代表不賺賺其實沒差,
為何要來開業讓這件不愉快的事情發生呢?
鶯歌 育英街上的麥味登
單純買東西歡迎,對於要求高品質的餐點和服務就請三思。
麥味登的東西也不便宜也不多..
--
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