鳳信台哥大寬頻120M問題 - 高雄
By Regina
at 2017-06-07T00:04
at 2017-06-07T00:04
Table of Contents
大家好 最近才搬來鳳山 剛辦鳳信台哥大寬頻的120M的cable上網
但是最近遇到的問題是
他給的數據機(cable)只有2.4GHz的發射頻率,不支援5 GHz
如果只有2.4GHz但速度可以支援到100Mbps就還好
但速度不管怎麼測就只有10~20Mbps左右,而且容易斷
如果是接有線的話速度可以達到100左右,但因為四個人一起用
很難大家都接有線
打電話給客服,他們表示不保證無線的速度而且這是外包的問題他們無法解決
打電話給廠商,他們說200Mbps的客戶才有更好的機型
而且其他人用起來都沒有問題 為什麼就只有你有問題
當下我聽到蠻生氣的
第一 我覺得既然無線訊號跟不上120Mbps,那為什麼120M方案要配這種機型
第二 合約提到不保證無線速度,我跟廠商表示可以接受花錢升級機型
只要我能享受到購買的120M速度就好
但卻被他們冷嘲熱諷,說的好像我是異類...
之前用中華光世代和凱擘都沒有這種問題
考慮下次再被拒絕後就辦退和看是不是符合申訴的條件
我想請問大家有沒有人遇到同樣的問題?
另外接cable的路由器是不是一般市面買不太到呢?
感謝
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