集購網7-11禮券收到情況回報 - 7-11
By Carolina Franco
at 2011-12-24T17:02
at 2011-12-24T17:02
Table of Contents
11/07、09分別買了14張禮券,只收到一張集購城裝死拖了一個月不處理,
這半個月分別向蘋果日報、消保官投訴
[蘋果日報部分]
12/11 向蘋果日報線上投訴http://tw.nextmedia.com/index/contactus
12/12 蘋果日報記者進一步詢問內容並約定拍月結單日期
12/18 蘋果日報完成月結單拍照等證據蒐集
12/19 蘋果日報致電集購城詢問他們的回應與處理進度
12/19 集購城主動聯繫我,表示將協助退費與補償
當天達成共識12張禮券刷退,1張禮券掛號寄出
(真神奇,蘋果日報沒打電話前都裝死)
12/21 仍未收到禮券再次向集購城負責聯繫我的人員詢問,
才知道禮券還沒寄出 〒△〒
12/23 今天下班後網路銀行查到退刷紀錄 http://i.imgur.com/12ltE.png
(所以先前他們說要7~10個工作天根本是推託之詞,
有心要做就很快週一線上作業,週五就收到退款了)
[消保官部分] 比較正式,但會淪為公文旅行
12/12 向消保官線上申訴,http://www.cpc.gov.tw/onlineapply.asp 消保官 線上申訴
12/19 台北市法規會回函表示已收件,交由台北市商業處處理中
消保官部分,記住當初投訴案編號,隨時可以線上撤案
過去買集購城禮券,他們如果是oo號101室、202室等方式是可以收到禮券的,
經過了解為什麼這次完全收不到是他們在資料處理時就擋掉,然後把責任推
卸給中華郵政,十一月中旬聯繫時那個很囂張的主管也被炒魷魚,換了新主管
&接獲媒體關切才有近期這一系列掛號郵寄、FB通知補償等事項。
提供給目前還有許多票券未收到的朋友一個參考
--
這半個月分別向蘋果日報、消保官投訴
[蘋果日報部分]
12/11 向蘋果日報線上投訴http://tw.nextmedia.com/index/contactus
12/12 蘋果日報記者進一步詢問內容並約定拍月結單日期
12/18 蘋果日報完成月結單拍照等證據蒐集
12/19 蘋果日報致電集購城詢問他們的回應與處理進度
12/19 集購城主動聯繫我,表示將協助退費與補償
當天達成共識12張禮券刷退,1張禮券掛號寄出
(真神奇,蘋果日報沒打電話前都裝死)
12/21 仍未收到禮券再次向集購城負責聯繫我的人員詢問,
才知道禮券還沒寄出 〒△〒
12/23 今天下班後網路銀行查到退刷紀錄 http://i.imgur.com/12ltE.png
(所以先前他們說要7~10個工作天根本是推託之詞,
有心要做就很快週一線上作業,週五就收到退款了)
[消保官部分] 比較正式,但會淪為公文旅行
12/12 向消保官線上申訴,http://www.cpc.gov.tw/onlineapply.asp 消保官 線上申訴
12/19 台北市法規會回函表示已收件,交由台北市商業處處理中
消保官部分,記住當初投訴案編號,隨時可以線上撤案
過去買集購城禮券,他們如果是oo號101室、202室等方式是可以收到禮券的,
經過了解為什麼這次完全收不到是他們在資料處理時就擋掉,然後把責任推
卸給中華郵政,十一月中旬聯繫時那個很囂張的主管也被炒魷魚,換了新主管
&接獲媒體關切才有近期這一系列掛號郵寄、FB通知補償等事項。
提供給目前還有許多票券未收到的朋友一個參考
--
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