超級不推小蒙牛中壢店(文長) - 桃園中壢
By Dora
at 2015-07-28T22:45
at 2015-07-28T22:45
Table of Contents
今天中午去中壢店用餐
一開始按了服務鈴後沒人來服務
反應後發現是服務鈴壞掉
服務生說可以按平板上的“服務鈴”
但是按了以後還是沒人過來服務
服務生才說這服務鈴會通知櫃檯
由櫃檯通知廚房
後來我們乾脆放棄直接請服務生幫我們做點餐
大約2點初,有服務生來請我們要先結帳要先結帳
這時我們點了一杯冰淇淋
等了約10分鐘,冰淇淋沒來
,等到結帳後的服務生送來發票跟找零
我們反應冰淇淋沒來
也聽到服務生用耳機請人送到22桌
但是等了5分鐘,還是沒人幫我們送
這時我們直接放棄到冰箱拿冰棒吃
直到我們的冰棒吃完,點的冰淇淋一樣沒來,
這時我立刻向一位類似主管的人要了客訴單
我想表達這次用餐的心情,對中壢店非常失望:
1.我不懂明明還有兩桌空桌,為什麼不能幫我們換位子,難道是怕還要整理一張桌子嗎?
2.今天也不是假日,當時也剩不到10桌,我們只是想吃一杯冰淇淋,卻一直等不到,難道是因為結完帳收到錢了,所以就完全不用再服務了嗎?
這不是我第一次去中壢店,
但真的是服務最差的一次,
且在我反應後,完全沒人向我道歉,
就當作沒這回事,
我今天付的錢也沒比較少,
但是我得到的尊重卻是沒有,
難道“服務費”是收假的?
員工的教育訓練是否也應該再更精細一點
如果以後有身邊親朋好友要到中壢店用餐,
我一定會勸他們千萬不要花錢找氣受!
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Tags:
中壢
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