請問因為我考托福的時候出了一些technical problem - 英檢

Dear all, 想請教大家:
因為這個問題嚴重影響到我的作答
以致Reading只有1X, 雖然最後writing 拉回來拿到29
但是因為前面真得太糟了 所以連一百都沒拿到
而ets也答應要給我重新的 free retest....
The following is their response:

" This is in response to your email regarding the iBT TOEFL that you had taken
on November 14, 2010. Please accept our apologies for the problems that you
encountered during the Reading section of the exam.

However, because there was confusion about how to proceed, I would like to
offer you the option a free retest. The scores are not available at this
time. Scores are usually available approximately 15 business days after the
test date. If you feel a retest is needed after you receive your scores,
please contact us and refer to your new case number

Please contact us within 15 business days after the scores have been received
with your decision"

請問有經驗的戰友
現在分數出來了 因為申請迫在眉睫
想要馬上進行free retest 該怎麼進行呢?
可否給予指點
thanks~


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