覺得聽力特低的留一下資料 我寄給ET$ - 英檢

感謝waowaowao板友大大提供下列資訊(還有分數異常低的請再寄給我喔謝謝)
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在chasedream看到關於此問題的文章，把他轉了過來，
或許對大家有幫助。
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在 「聽力或閱讀得個位數的 gters 趕快向ETS complain啊，
可以立案複查」一貼中我談到了ETS在我發了complain郵件後
為我立了案（即給了CASE ID），並說會處理。
我剛得知有一個難友在ETS立案調查後收到了調查結果，內容
如下：

DearXXX:

We have received your email regarding the iBT TOEFL
exam you had taken on September 14, 2007. There are
numerous versions of the TOEFL exam with many levels
of difficulty. However, due to the nature of your
inquiry, two ETS specialists carefully reviewed the
Listening section of your exam. There were no techni-
cal issues with your exam. The scoring was reevaluat-
ed and the score for the Listening section is correct.
If you have any further questions, please contact us.
TOEFL Services TRACKING NUMBER: A00006171361-00023937170

這位難友的聽力有十幾分，所以我懷疑是不是他真的運氣背，
該做對的都不小心錯了。而且ETS就給一個簡單調查結果，難以
服眾，可能還是因為發郵件complain要求他們調查的人太少，
沒有引起他們重視。

我又發了個郵件過去，內容主要是：如果他們打算發一個與那位
難友收到的回信類似的郵件給我，讓為我的分數正常的話，請他
們務必給出下列信息：我錯了多少個題，哪些題答錯了，我是否
有哪些題沒答，如果有的話有多少個，是哪些？

不給出這些信息我有理由懷疑ETS根本沒有批改客觀部分就胡亂
給了個分數，而且接到投訴後又不調查卻謊稱經過調查發現你的
分數正常，就是這麼一點。最後再威脅一下，如果不給出這些
specific details 就上法院起訴他們。（這可不是危言聳聽，
確實有很多難友聯合請了一個律師準備起訴ETS）。

大家覺得怎麼樣？

以下為11月25日 0：52更新：

這幾天，很多難友都發了郵件給ETS，但是大部分都沒能在發第一
封郵件後就獲得立案（得到CASE ID，我認為是沒有開門見山明確
表明發郵件是來投訴（complain)的，導致ETS誤解了我們的意思，
回的信要麼說只能口語和寫作才能復議，要麼說要我們找NEEA等等
答非所問的東西。這是因為ETS沒有把這些郵件當成complain來對
待，當然也就不會立案調查了。後來我們只好又發郵件去說我們是
來投訴的，不是來諮詢的，別讓我們再找NEEA，因為NEEA要我們來
找你們，別把責任推來推去。這樣才立了案，但一來一回浪費了不
少時間和精力。與此同時已經有難友在立案調查後收到了關於調查
結果的回信，ETS說他們派了兩個專家重新對他的聽力部分進行了
評分，發現原來的成績是正常的，沒有錯誤。為了防止ETS也這樣
搪塞我們，是不是可以在投訴信上要求他們提供評分的細節，即到
底錯了多少題，題號分別是什麼等。


為了方便大家，我寫了個投訴信樣板，寫得不好，僅供大家參考。
希望大家能吸取前人的教訓，把投訴信寫好，免得再浪費更多的時
間和精力。
Dear sir or madam:
In this mail, I want to complain for what have happened to
me and many other test taters from mainland China . I have
made call to NEEA, but they said we must contact you directly.
As far as I know, there are many test takers who got an
unbelievable low listening score though they think they did
very well in the listening section . So we think there is
something wrong with the test system.

Please check my score for the listening part to find out the
problem of the score system.
Please make sure that you have noticed that what I want you
to check is the listening section, not the speaking and
writing sections.


Moreover one of my friends who had complained for the same
problem got a responce from you after he got a CASE ID .
Below is the reply to him from ETS:

Dear XXX:
We have received your email regarding the iBT TOEFL exam
you had taken on September 14, 2007. There are numerous
versions of the TOEFL exam with many levels of difficulty.
However, due to the
nature of your inquiry, two ETS specialists carefully
reviewed the Listening section of your exam. There were
no technical issues with your exam. The scoring was
reevaluated and the score for the Listening section is
correct. If you have any further questions, please contact
us. TOEFL Services TRACKING NUMBER: A00006171361-00023937170.

If you will give a same response to me, I don't think it's
enough and convinced. So, please give me specific details of
the scoring for the listening section: how many questions
that I gave wrong answers to, and please give me the sequence
numbers of the questions ; Did I leave some questions and did
not give answers to them, if any, please give the sequence
numbers of these questions to me ( I am sure that I have
answered all the questions).


I think, as a examinee, I have the right to know the details
of this problem. If you said that the scoring was reevaluated
and the score for the Listening section is correct without
giving me the details I want, I will consider indicting ETS
with many test takers who face the same situation and have
the same claim as me in the court if we can't get content results.


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