葛瑪蘭客運的服務品質 - 宜蘭
By Tracy
at 2012-01-30T00:27
at 2012-01-30T00:27
Table of Contents
前幾天要從台北搭葛瑪蘭回羅東，
我們在台北轉運站買票，買票的時候是21:42分，
售票員問我們：「21:50分的車可以嗎？」
我們拿了票，確認票上的時間後，就上樓等車。
等著等著，已經21:58分，
21:55的車都開走了，我們的車還沒有來，
朋友就過去服務臺問。一問之下，
服務員說：「喔，這班車已經取消了。」
啥？取消？
才買不到十分鐘的班次就這樣莫名其妙消失，
我們一行人傻傻的呆坐在那邊等時間過了才自己發現買的班次根本沒辦法搭，
很傻眼。
雖然服務員有幫我們劃了22:05的座位，
可是也沒表示抱歉什麼的......
當下感覺真的很糟，
對他們的服務品質......唉，只能說無言以對。
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宜蘭
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