爽用70元神券下單「吃嘸還被鎖帳號」!Ub - Uber
By Anthony
at 2019-10-07T20:27
at 2019-10-07T20:27
Table of Contents
爽用70元神券下單「吃嘸還被鎖帳號」!Uber Eats總經理回應了
記者蕭筠/台北報導
近年來叫外送風氣興起,Uber Eats、foodpanda等美食外送平台紛紛搶攻台灣市場,更推
出免運費、餐點折扣等補貼方案吸客,競爭激烈。孰料近日一名網友大方分享Uber Eats
優惠序號,其中,以不限金額可折70元的「神券」最受歡迎,不過卻在瘋狂下單後釀悲劇
,不少人慘被取消訂單、停用帳號,隔日優惠券更是直接消失。對此,Uber Eats總經理
李佳穎做出最新回應。
針對收回70元的優惠券及部分用戶帳號遭停用一事,Uber Eats總經理李佳穎表示,優惠
券是會針對不同消費者發放不同優惠號碼,因發現優惠碼被不符合資格的消費者使用後,
隨即停止優惠券效期,並針對原符合資格者再給予新優惠券。至於用戶遭封鎖,她則說會
再進一步了解狀況。
另關於外界質疑Uber Eats APP無防呆機制問題,李佳穎進一步解釋優惠序號是透過電子
郵件方式寄送至指定用戶信箱,其他人無法看到,而不同消費者有不同的行銷方案,內容
也會隨時調整。稍早前Uber Eats也發布最新聲明致歉,並表示如對優惠使用條件有疑慮
,可與客服團隊聯繫,將會提供幫助。
Uber Eats聲明如下:
親愛的Uber Eats的用戶您好!Uber Eats 會為不同使用習慣的用戶推出專屬優惠序號,
並以官方電子報通知符合專屬優惠序號使用資格的用戶,有別於提供給所有消費者的優惠
方案。
然而這幾天我們發現部分專屬優惠序號,被未收到官方電子報,以及非符合使用資格的用
戶輸入並使用的意外情況,因此系統隨後修正並排除了非符合資格用戶的優惠使用資格,
並保留符合資格用戶的使用權利。部分用戶也因為短時間內頻繁訂餐交易被系統初判為帳
號異常活動,所以啟動用戶保護措施暫停部分用戶使用,我們目前正在盡力釐清與排除這
些帳戶設定。
很遺憾造成不便,往後我們會持續改善並增進用戶的使用體驗,如對優惠使用條件有疑問
,請使用Uber Eats App的「幫助」功能與我們的客服團隊聯繫。
https://www.ettoday.net/news/20191007/1552065.htm?from=ettoday_app
--
記者蕭筠/台北報導
近年來叫外送風氣興起,Uber Eats、foodpanda等美食外送平台紛紛搶攻台灣市場,更推
出免運費、餐點折扣等補貼方案吸客,競爭激烈。孰料近日一名網友大方分享Uber Eats
優惠序號,其中,以不限金額可折70元的「神券」最受歡迎,不過卻在瘋狂下單後釀悲劇
,不少人慘被取消訂單、停用帳號,隔日優惠券更是直接消失。對此,Uber Eats總經理
李佳穎做出最新回應。
針對收回70元的優惠券及部分用戶帳號遭停用一事,Uber Eats總經理李佳穎表示,優惠
券是會針對不同消費者發放不同優惠號碼,因發現優惠碼被不符合資格的消費者使用後,
隨即停止優惠券效期,並針對原符合資格者再給予新優惠券。至於用戶遭封鎖,她則說會
再進一步了解狀況。
另關於外界質疑Uber Eats APP無防呆機制問題,李佳穎進一步解釋優惠序號是透過電子
郵件方式寄送至指定用戶信箱,其他人無法看到,而不同消費者有不同的行銷方案,內容
也會隨時調整。稍早前Uber Eats也發布最新聲明致歉,並表示如對優惠使用條件有疑慮
,可與客服團隊聯繫,將會提供幫助。
Uber Eats聲明如下:
親愛的Uber Eats的用戶您好!Uber Eats 會為不同使用習慣的用戶推出專屬優惠序號,
並以官方電子報通知符合專屬優惠序號使用資格的用戶,有別於提供給所有消費者的優惠
方案。
然而這幾天我們發現部分專屬優惠序號,被未收到官方電子報,以及非符合使用資格的用
戶輸入並使用的意外情況,因此系統隨後修正並排除了非符合資格用戶的優惠使用資格,
並保留符合資格用戶的使用權利。部分用戶也因為短時間內頻繁訂餐交易被系統初判為帳
號異常活動,所以啟動用戶保護措施暫停部分用戶使用,我們目前正在盡力釐清與排除這
些帳戶設定。
很遺憾造成不便,往後我們會持續改善並增進用戶的使用體驗,如對優惠使用條件有疑問
,請使用Uber Eats App的「幫助」功能與我們的客服團隊聯繫。
https://www.ettoday.net/news/20191007/1552065.htm?from=ettoday_app
--
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