溫馨小棧無故取消訂房 - 宜蘭
By Jack
at 2020-10-14T17:34
at 2020-10-14T17:34
Table of Contents
首先,本人已平安返家。這篇文章沒有要索取任何補償,純粹想踢爆民宿嘴臉。
同時也謝謝B住宿平台客服協助我們解決住宿問題,讓我們不至露宿街頭。(避免被說業配模糊焦點,容我碼一下平台名稱)
上禮拜在B平台上預訂10/12宜蘭羅東溫馨小棧夢想館,訂單成立無誤。
10/12當天約15:00左右收到民宿來信提醒「限15:00-18:00」入住。因雪隧事故,導致我們行程延遲。收到提醒mail後馬上聯絡民宿。
以下對話
我:塞車的關係,我們可能會遲到半小時 約18:30 check in可以嗎?
民宿:訂房需知上都有告知18:00前要進房。
我:想請教,如果遲到的話貴民宿會怎麼處理,取消訂房嗎?
民宿:我們款項會照扣,但不提供住宿喔,是您無法配合我們相關規定。
我:好的,我會在18:00前趕到,謝謝。
擔心會露宿街頭,所以我們取消既定行程打算直接前往民宿,結果.....
20分鐘後我收到取消訂單的通知!
20分鐘後我收到取消訂單的通知!
20分鐘後我收到取消訂單的通知!
收到通知後馬上聯繫民宿。民宿表示:因為我們的規定,您來了彼此也不會開心,恕我們取消您的訂單。
與民宿溝通未果後,我們致電B平台請求協助。平台回報我們民宿表示:客人無法準時抵達所以我們單方面取消訂單。
欸欸不是呀!你跟我說因為不爽所以取消訂單,怎麼跟平台說是我沒辦法準時入住,所以取消?
是說謊的味道呢~
再者,我也說我會在18:00前check in,何況當時時間不過16:xx,根本沒有遲到的問題。
B平台客服也表示:店家不得在18:00前擅自取消訂單。所以協助我們入住其他民宿,價差也由平台買單,萬分感謝。
提醒有意要入住溫馨小棧的旅客,店家有權限在您沒違背任何規定前,擅自取消您的訂單,無端增加旅行的成本與不安。
文長拍謝,謝謝看到最後的你/妳。
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Sent from JPTT on my iPhone
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