歧視癌友「找人監看偷吃」 副店長下跪道 - 花蓮
By Charlotte
at 2012-12-22T00:10
at 2012-12-22T00:10
Table of Contents
(代PO)
以下節錄自在場員工言論
員工A:
那天我有在場,"副店長"告知他們店內用餐是算人頭(但沒有收那位先生的錢),卻被他們
一位同行的男士罵髒話,"副店長"只不過做告知的動作,就被對方辱罵。當天用餐時他們
仍然全程用完餐,並未表露不悅,也帶著小朋友在店內坐娃娃車跑來跑去玩得很開心。但
為什麼要等到離開的時候才說這些?價錢說明都清楚告知是算人頭,我們也都沒有收他的
錢。被監視?這些員工看著客人走來走去就是要避免有客人夾帶食物離開,這就是我們的
職責。
員工B :
我是鮮友做一年多的鮮友員工,鮮友企業連鎖店規定如下:「每人都以人頭價計算.如不用
餐者煩請至等候區等待」,這是公司規定下來的,我們必須告知客人公司之規定!你們說
出了你們的訴求,我們也打破規定開放你們入場用餐,如果我們沒做告知的動作,難道其
他用餐的賓客不會反彈嗎?你們以髒話辱罵副店長,副店長依然以低姿態盡量協商溝通,
如果當下真的感到不滿,直接向店家表達,而不是利用傳播媒體來打壓店家;利用網路媒
體來挑撥不知情的網路朋友,這樣真的只是要求一個道歉嗎?更何況公司本來就沒有很多
外場員工,沒有多餘時間去看客人有沒有用餐或是夾帶食物。
員工C:
我在鮮友上班已經8個多月了。總公司本來就規定未消費不能進場,既然公司規定,我們
就照總公司規定來走。被說成歧視?不是不讓那位老先生入坐,而是公司規定讓那位老先
生不能入坐!但副店「並沒有」硬是要讓那位老先生在等候區等候,我們沒有歧視,沒有
不通情達理!不是我們鮮友不夠誠意,是你們的憤怒看不到我們的誠意!
員工D:
那位阿公有進去店裡,沒讓他坐在等候區,副店沒有盯著他有沒有偷吃東西,我們店裡的
規矩是店長管內場、副店管外場,副店從門口的領位台看外場是很正常的,副店要看外場
的員工或是位置調動,更沒有意思去「監視」有沒有偷吃東西。用髒話還有一些侮辱的字
眼罵副店,副店也盡可能理性溝通,更沒有罵髒話,店長也向那位阿公道歉了,阿公也說
沒關係,卻不了解家屬為什麼態度強硬,不接受道歉。
媒體為了聳動而誇大尖銳的用詞
看在外人眼中也許是個胡亂炒作的廢新聞
更是很多人所期盼 所謂的公平正義公諸於世
但我們不是外人 它帶來的影響還真不小
媒體省略的地方讓很多人跟著忽略
我只想讓大家知道 事情不是像媒體敘述的如此偏頗
--
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花蓮
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