新視波退租方式+先前退租寬頻過程 - 新北雙和
By Ophelia
at 2015-08-17T21:35
at 2015-08-17T21:35
Table of Contents
剛剛撥電話去退租新視波第四台
節錄一下 簡要對話
撥幾十通才接通...轉客服又等一陣子
我 : 我要退租第四台
客服: 請問可以冒昧問一下您為什麼要退租嗎
我 : 沒要看了 我有需要跟您解釋原因嗎
客服: 沒有, 我會替您反映給公司, 再請專員回覆
我 : 不需要, 我現在就是通知我要退租
請你們結算到今天, 我會找時間去臨櫃辦理
客服: 這沒辦法喔, 我們規定必須等您臨櫃當天
才能替您結算到臨櫃那天費用
我 : 我們簽的契約哪條有這樣規定, 你說出來看看
客服: 請您等一下, 我替您查詢
等大概5分鐘
客服: 我們確認過了, 您可以現在退租
本週三以前臨櫃辦理就可以
費用一樣結算到今天
結論: 根本不用臨櫃當天才能結算, 雖然可能只是一天
10多塊的費用, 但是這種服務方式, 簡直是欺負老實人.
同場加映 之前退租寬頻跟被新視波更改繳費截止日的結論
1. 退租寬頻, 新視波可以派人來拆除, 並當場退押金
只需要提供證件影本即可
2. 之前新視波統一更改繳費截止日為當月1日,
經過反映給主管機關, 我家的繳費截止日依然維持
原本每月10日, 不存在新視波所說不能單獨更改的情況.
總之 有新的競爭者, 市場才會進步.
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雙和
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