新視波真的很糟糕 - 新北雙和
![Olivia avatar](/img/cat5.jpg)
By Olivia
at 2015-08-13T15:46
at 2015-08-13T15:46
Table of Contents
前陣子新視波說優惠收視戶送23個HD頻道,家裡幾台電視就可以免費裝幾台機上盒。
結果想說都預繳半年了,也懶的跳換大豐,
就請他們幫我3個房間再加裝3台機上盒。
沒想到裝完收視品質很差
很多台畫面卡頓 ,甚至一直出現黑畫面。
結果叫修叫了三次(客服真的超難打)
結果三次都來兩光的外包維修人員
來就隨便換換分配器就想跑
都只說他們只是外包人員只能這樣,
直到昨天又再度來一個兩手空空的維修人員,約晚上6點結果給我晚上9點才到,又再次的
換換分配器就,想當然爾畫面還是一樣卡頓…
理智線斷掉火大跟客服說要退掉
客服居然說如果要退,違約金要4.5千元。
問客服才看不到一個月,違約金要這麼高??
客服回答因為那個贈送的23個HD頻道如果沒看滿兩年,看多少要收多少。一個月250沒看
滿一個月以一個月計,而且原先我家客廳的機上盒加上來的3台機上盒共四台,違約金要
算4台也就是乘以四。(這點真的覺得很扯)
然後說還要收機上接線費用1500。
我跟客服說當初來裝機上盒的人員只是帶了機子把接頭裝上去而已何來拉線費用?
客服回答是外面要拉線而且每裝一台收一次,所以要收三台(我家大樓都統一線路不知道
為什麼又要收三台的錢)
霹靂啪啦說了一堆說要4.5千元的違約金。
我從7/22看到現在不到一個月,且贈送HD頻道部分畫面卡到不行根本也不能看,有送跟沒
送一樣,就是因為收訊不好才要退居然還要收4.5千的違約金(我還只有第四臺部分也沒
綁什麼網路)。
後來請他們主管回電,結果昨晚到現在都也沒回……反而是他們維修人員打來質問我怎麽
可以客訴他……。
真的是非常糟糕的業者
不曉得違約金部分可以這樣收嗎??
他們客服打了完全沒用,這部分還可以跟哪個單位反應呢?
手機排版請見諒。
--
Sent from my Android
--
結果想說都預繳半年了,也懶的跳換大豐,
就請他們幫我3個房間再加裝3台機上盒。
沒想到裝完收視品質很差
很多台畫面卡頓 ,甚至一直出現黑畫面。
結果叫修叫了三次(客服真的超難打)
結果三次都來兩光的外包維修人員
來就隨便換換分配器就想跑
都只說他們只是外包人員只能這樣,
直到昨天又再度來一個兩手空空的維修人員,約晚上6點結果給我晚上9點才到,又再次的
換換分配器就,想當然爾畫面還是一樣卡頓…
理智線斷掉火大跟客服說要退掉
客服居然說如果要退,違約金要4.5千元。
問客服才看不到一個月,違約金要這麼高??
客服回答因為那個贈送的23個HD頻道如果沒看滿兩年,看多少要收多少。一個月250沒看
滿一個月以一個月計,而且原先我家客廳的機上盒加上來的3台機上盒共四台,違約金要
算4台也就是乘以四。(這點真的覺得很扯)
然後說還要收機上接線費用1500。
我跟客服說當初來裝機上盒的人員只是帶了機子把接頭裝上去而已何來拉線費用?
客服回答是外面要拉線而且每裝一台收一次,所以要收三台(我家大樓都統一線路不知道
為什麼又要收三台的錢)
霹靂啪啦說了一堆說要4.5千元的違約金。
我從7/22看到現在不到一個月,且贈送HD頻道部分畫面卡到不行根本也不能看,有送跟沒
送一樣,就是因為收訊不好才要退居然還要收4.5千的違約金(我還只有第四臺部分也沒
綁什麼網路)。
後來請他們主管回電,結果昨晚到現在都也沒回……反而是他們維修人員打來質問我怎麽
可以客訴他……。
真的是非常糟糕的業者
不曉得違約金部分可以這樣收嗎??
他們客服打了完全沒用,這部分還可以跟哪個單位反應呢?
手機排版請見諒。
--
Sent from my Android
--
Tags:
雙和
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