新視波的服務可以好ㄧ點嗎? - 台北松山區
By Andy
at 2015-12-24T21:19
at 2015-12-24T21:19
Table of Contents
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我只是要一張能繳費的帳單,有這麼難嗎?
之前拿到一張新視波有線電視的帳單,帳單碳粉都剝落了,13日那天還是嘗試去便利商店
刷看看,果真刷不過,如果用便利商店的機器補單要10元手續費,決定打電話給該公司客
服補單,客服小姐A說會在補寄給我。
18日晚上仍未收到,客服先生B說已經寄出要我再等等,如果21日再沒收到再來電。
21日晚上還是沒收到帳單,客服先生C說會請帳務人員和我聯繫過後,會再寄出帳單給我
,我就問爲什麼還要別人再和我聯絡才能寄帳單給我?最後在我堅持下才決定直接寄出帳
單給我,在這次通話,我才知道該公司ㄧ個星期只有星期二和四才會去郵局,哇!會不會
太扯了......
空了兩天沒看信箱,24日發現帳單來了,但是繳費期限是23日,於是我又致電該公司,客
服小姐D和我確認了我收到過期的帳單是我13日去電所出的單,妙吧!我就只是要ㄧ張帳
單,結果花的電話錢已經超過便利商店補單的10元,還弄的一肚子火!
--
我只是要一張能繳費的帳單,有這麼難嗎?
之前拿到一張新視波有線電視的帳單,帳單碳粉都剝落了,13日那天還是嘗試去便利商店
刷看看,果真刷不過,如果用便利商店的機器補單要10元手續費,決定打電話給該公司客
服補單,客服小姐A說會在補寄給我。
18日晚上仍未收到,客服先生B說已經寄出要我再等等,如果21日再沒收到再來電。
21日晚上還是沒收到帳單,客服先生C說會請帳務人員和我聯繫過後,會再寄出帳單給我
,我就問爲什麼還要別人再和我聯絡才能寄帳單給我?最後在我堅持下才決定直接寄出帳
單給我,在這次通話,我才知道該公司ㄧ個星期只有星期二和四才會去郵局,哇!會不會
太扯了......
空了兩天沒看信箱,24日發現帳單來了,但是繳費期限是23日,於是我又致電該公司,客
服小姐D和我確認了我收到過期的帳單是我13日去電所出的單,妙吧!我就只是要ㄧ張帳
單,結果花的電話錢已經超過便利商店補單的10元,還弄的一肚子火!
--
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台北松山
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