新月廣場很多停機車的沒公德心 - 宜蘭
By Ula
at 2021-03-14T12:36
at 2021-03-14T12:36
Table of Contents
如題,新月廣場靠近新月影城外的機車停車場車根本亂停啊,地上明明有畫格子的結果一
堆沒公德心的人跟著停在通道上,一整排通道都變停車場,結果要出去的人卡好六台車在
這裡,車也沒位子移走,結果裡面的機車出不去,人要走到人行道或走進賣場也沒辦法走
,逛商場結果出不去是哪招。人沒公德心,新月廣場本身在這塊管理上真的建議好好檢討
一下。
更新一下,我們最後被困在停車場一個小時,中間有聯絡服務台,以及報警。
服務台第一次電話後說會派人來處理,結果等了15分鐘沒人來,再撥一次才說我們得自己
報警並派人過來看狀況(土地所有權與管理單位是你新月廣場,結果消費者要自己報警?
?)。
後來確實有人員到場,一位不願意透露姓名與職稱的男性,但是來了以後只跟我們說,我
們有規劃停車格,但是民眾公德心不佳,他們沒辦法處理也沒辦法移車,地下也有規劃(
地下我當然知道,但是關地上被關著的人有何相關),然後抽煙陪我們大眼瞪小眼。
警察來了之後也說明私人土地他們也沒有管理權,所以只能把路邊人行道的違規停車開單
就走了。
整件事情最後由一位路人移開4、5台車後,我們才得以脫困。
但整體下來,民眾沒公德心是真的,但是新月廣場整個態度也是無能且傲慢。大概宜蘭就
他們所以民眾只能吞吧。
https://i.imgur.com/YT1zuaL.jpg
https://i.imgur.com/N0706Ay.jpg
20210315進度更新
今日下午新月廣場客服13:56來電,表示昨天反應的意見該公司有進行討論。針對昨天我
向該公司反應的內容進行回覆並致歉。
電話中實際回覆的內容有:
1.未來若有相同的情況發生,會派保全人員到場處理協助離場,若空間不足則會抄錄車牌
由家樂福與賣場進行廣播,待車主移車才走。
2.對於員工的態度會再加強進行教育訓練。(派叼著煙與你冷言冷語的員工出來放火,這
種態度真的需要再教育)
我有要求針對通話內容請他們發一份副本email給我,但是來信內容相對簡單,且僅就停
車管理部分文字說明。如附件截圖。 總是還是不滿意且還有很大的討論空間,但人家起
碼有致歉,
那也就這樣了。
https://i.imgur.com/jEzpJ8Z.jpg
有關這件事,我始終認為公德心是彼此互相的。做為服務業,把該管理的事情處理好,正
確的危機處理也是應該的。事實上就是地上沒處理好,相信這也不是個案,我也知道地下
有付費停車場,甚至新月對面也有停車場,那我不清楚為什麼因為停地上遵守商場停在停
車格反而需要被懲罰,所以好像停地上是我錯一樣。還是期許人們都有公德心,不要因自
己的自私造成他人的不便。新月部分哪怕是收費或是塗銷停車格,加強管理與員工教育訓
練,未來可以把這件事情處理得更好。以上。
--
堆沒公德心的人跟著停在通道上,一整排通道都變停車場,結果要出去的人卡好六台車在
這裡,車也沒位子移走,結果裡面的機車出不去,人要走到人行道或走進賣場也沒辦法走
,逛商場結果出不去是哪招。人沒公德心,新月廣場本身在這塊管理上真的建議好好檢討
一下。
更新一下,我們最後被困在停車場一個小時,中間有聯絡服務台,以及報警。
服務台第一次電話後說會派人來處理,結果等了15分鐘沒人來,再撥一次才說我們得自己
報警並派人過來看狀況(土地所有權與管理單位是你新月廣場,結果消費者要自己報警?
?)。
後來確實有人員到場,一位不願意透露姓名與職稱的男性,但是來了以後只跟我們說,我
們有規劃停車格,但是民眾公德心不佳,他們沒辦法處理也沒辦法移車,地下也有規劃(
地下我當然知道,但是關地上被關著的人有何相關),然後抽煙陪我們大眼瞪小眼。
警察來了之後也說明私人土地他們也沒有管理權,所以只能把路邊人行道的違規停車開單
就走了。
整件事情最後由一位路人移開4、5台車後,我們才得以脫困。
但整體下來,民眾沒公德心是真的,但是新月廣場整個態度也是無能且傲慢。大概宜蘭就
他們所以民眾只能吞吧。
https://i.imgur.com/YT1zuaL.jpg
https://i.imgur.com/N0706Ay.jpg
20210315進度更新
今日下午新月廣場客服13:56來電,表示昨天反應的意見該公司有進行討論。針對昨天我
向該公司反應的內容進行回覆並致歉。
電話中實際回覆的內容有:
1.未來若有相同的情況發生,會派保全人員到場處理協助離場,若空間不足則會抄錄車牌
由家樂福與賣場進行廣播,待車主移車才走。
2.對於員工的態度會再加強進行教育訓練。(派叼著煙與你冷言冷語的員工出來放火,這
種態度真的需要再教育)
我有要求針對通話內容請他們發一份副本email給我,但是來信內容相對簡單,且僅就停
車管理部分文字說明。如附件截圖。 總是還是不滿意且還有很大的討論空間,但人家起
碼有致歉,
那也就這樣了。
https://i.imgur.com/jEzpJ8Z.jpg
有關這件事,我始終認為公德心是彼此互相的。做為服務業,把該管理的事情處理好,正
確的危機處理也是應該的。事實上就是地上沒處理好,相信這也不是個案,我也知道地下
有付費停車場,甚至新月對面也有停車場,那我不清楚為什麼因為停地上遵守商場停在停
車格反而需要被懲罰,所以好像停地上是我錯一樣。還是期許人們都有公德心,不要因自
己的自私造成他人的不便。新月部分哪怕是收費或是塗銷停車格,加強管理與員工教育訓
練,未來可以把這件事情處理得更好。以上。
--
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