愛喝五十嵐的版友請注意 - 高雄

By Caroline
at 2010-05-21T19:34
at 2010-05-21T19:34
Table of Contents
今天又是炎熱的下午,我一樣到了五十嵐點了一杯波霸奶茶,多年來只喝五十嵐....
沒想到卻是惡夢的開始.....
就在我快喝完時,喝到了口感不對勁的物體,連忙吐回去...
http://www.wretch.cc/album/queen8725
對五十嵐忠實的我感到非常生氣,在我心中五十嵐是乾淨的保證,
連到北部出差也都是只喝他們的飲料。
跑去大順店找店長,得到了只是抱歉的答覆,我留下電話要他們想好該怎麼為消費者負責
回家後,又上網想找客訴電話,打了過去,客服卻回我他們是台中的客服
這才發現原來北、中、南區是各管各的,又給我另一隻南部業務的電話0972-
我打來過去,就是真正心寒的開始,一副沒什麼大不了的語氣...我一氣之下掛了電話
半小時之後,大順店店員打來,表示要賠償一杯新的波霸奶茶給我!!!!!!!!
我跟他講,你乾脆說要賠我100杯還比較誠意;
他說若我不能接受,他就跟我去消基會看怎麼處理。
一杯茶裡已經有蟑螂了,我能接受再喝另一杯嗎?????
那整壺恐怕還在賣吧.............
至於消基會....意義是什麼?擺明了不怕我以後不喝,反正喝的人多的是嗎???
你至少也該回我你們怎麼處理同樣的那鍋茶,或者把粉圓全部倒掉重新煮過了吧!?
此時我生氣告訴他,你們該為此有所教訓
他回答我會跟總部反映再回我電話,半小時之後,
[小姐你好,麻煩你記下一隻電話,打過去跟對方聯絡」又是那個南區業務!
我說已經跟他講過,我很不滿意他的態度,如果你們有誠意要處理請他自己打來!
電話就這樣....沒有再響過了。
在高雄版上,大家習以為常的交換小禮-五十嵐,是這樣的對待忠實消費者.....
原來我以為的整潔、服務態度都只是表面,若連南區督導都是這樣反應客訴.......
很難想像他們教育員工在看不到的地方是怎麼處理了
心寒了,五十嵐,永別了
--
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