徵freelance遊戲客服 - 留學

幫朋友PO文

徵part time,freelance遊戲客服人員
可在家裡工作(需有穩定網路連線)，需要英文溝通能力
詳細情報:
English-Traditional Customer support representative (CSR)
JOB PURPOSE
The CSR serves customers by providing product and service information; resolving product and service problems.
DUTIES AND RESPONSIBILITIES
The CSR has the following tasks:
‧Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
‧Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
‧Provides support by email, chat and/or phone (as requested by the project)
‧Ensures quality of his/her answer by proofreading his messages
‧Escalate questions and comments when answer is not listed
‧Prepares daily activities report
‧Collect information about the product and escalate it to the developer
‧Attends meeting with client if needed
‧Keeps his/her computer clean and protected to avoid and prevent security issue (Antivirus and firewall activated and up to date)
‧Ensure work computer is up to date and can run requested software
‧Assists team members to find answer
‧Helps forming new agent if requested
‧Moderates and Monitors contents on the community sites
‧Works with QA Specialist to improve quality of services and products
Working Place: Home based (remote)
QUALIFICATIONS
- Customer support experience
- Interest in video game
- Excellent linguistic skills both in English and Traditional Chinese
Experience in the video game industry is welcomed
Expected Operating Hours: 9 AM - 5 PM (Monday - Friday) or 9 AM - 5 PM (Saturday - Sunday)
Please write your availability, hourly rate and send us your CV to [email protected]

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公司情報請參閱此網址:http://www.keywordsstudios.com/zhtw
(倫敦證交所上櫃公司，LON:KWS)

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