台製NG內衣六件599-退貨問題 - 內衣
By Leila
at 2013-09-03T23:45
at 2013-09-03T23:45
Table of Contents
收到商品之後 不知是因為尺寸沒選對關係或是體質關係
穿起來很不舒服 (btw,背扣真的太多排了
以尺寸不合為由申請了線上退貨
但我找不到該怎麼進行退貨的動作，所以向線上客服詢問
爾後我收到客服回覆說此商品無法退貨只能換尺寸 已於頁面標示了，
所以直接幫我取消退貨，請我另外留言在訂單上換尺寸
但在我下班回到家看到mail之前，家人已經把商品交給來收貨的先生
我查閱過消保法第19條
如果買賣前就有買賣須知或關於我等店約說明了, 不接受退貨, 或退貨要負擔xx費等等
「這種店約或約定無效, 即使買賣前買方有同意過, 請看消保法第19條的第2款, 妨礙
或消滅或變更您19條第1款退貨權的約定是無效的, 另外民法71條也規定這種約定是無效
的如下
消保法第19條第2款 郵購或訪問買賣違反前項規定所為之約定無效。」
如果我真的穿了不舒服，也不是更換尺寸就可以解決的問題
不能退貨真的很不合理啊，請問大家有處理這個的經驗嗎？
謝謝！
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