反推 裹麵文化店 糟糕的後續處理態度 - 高雄

By Freda
at 2022-04-20T13:07
at 2022-04-20T13:07
Table of Contents
餐廳名稱: 裹麵 文化店
地 址: 高雄市苓雅區林德街16號
4/7中午與友人一起到裹麵文化店用餐時,
員工手滑導致整鍋有辣油的熱湯翻倒直接淋到我的肩膀、背部,
湯汁跟辣油也噴濺到身旁的袋子。
被淋到當下嚇到根本不曉得發生什麼事
(從我背後淋下來的)
翻倒熱湯的員工應該是燙到直接跑去沖水,
但店裡其他的員工頓了好幾下才過來詢問需不需要幫忙?
臨場的反應很差,
店長當下只拿了一條很像抹布的布,
跟我說那是乾淨的問我需不需要擦拭?
不久後主動跟他們要冰塊才提供,
整個臨場處理都很被動。
當天店長連同同行的友人餐費一起退給我們,
並承諾幫我送洗袋子且晚點會連絡我。
當下沒有太生氣,想說沒很嚴重燙傷算幸運。
回家之後肩膀整片紅腫還起小水泡,
店家不聞不問一通電話都沒有,
直到4/18晚上我打電話過去
詢問送洗袋子的下落時,
才支支吾吾一直道歉,
店家告知送洗的業者說要一週才會洗好,
但已經距離事發11天,
我請店家明確告訴我什麼時候可以過去拿我的袋子,
他竟然回答我
送去後送洗的店家一直沒跟他聯繫......
令人非常生氣的是到店裡用餐被熱湯淋到,
除了臨場處理很差、
後續完全對燙傷的部分不聞不問、
承諾送洗的袋子也沒有積極協助處理、
不管是店長還是員工的教育訓練都有待加強!
通完電話的隔天(4/19)
接到老闆娘的聯繫表示想親自送還送洗的包包,
我跟她說我自己過去店裡拿即可,
也婉拒老闆娘想要請吃飯的心意,
老闆娘承諾會加強員工訓練且道歉
她說她會交代店員我隔日中午會過去拿袋子。
今天過去拿袋子的時候,
店裡的員工應對還是有待加強,
最難過的是 送洗的袋子
雖然辣油跟湯的污漬已去除,
但整個帆布袋皺掉,
摸起來的質地也跟之前完全不同。
那是今年生日時朋友特別送我的莎士比亞書店帆布袋,
非常珍惜的一件寶貝。
一直很猶豫要不要發文
(已經給google評論一顆星)
但真的對店裡面的員工態度很生氣,
加上心愛的袋子已經整個毀了
決定還是發個文
希望店家可以好好訓練員工,
我那天被淋到沒有嚴重燙傷已是萬幸,
整鍋熱湯淋下來,
這樣的處理態度跟後續的聯絡實在讓人非常傻眼。
希望可以多注意,不要再讓客人受傷
若是不幸發生一些小意外,也要慎重地在當下好好處理
後續也應該要更積極。
回到食物的口味, 我覺得不合我胃口
加上價格與服務態度
大概不會再去裹麵消費了
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All Comments

By Dorothy
at 2022-04-16T15:06
at 2022-04-16T15:06

By Iris
at 2022-04-20T09:33
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By Robert
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By David
at 2022-04-20T09:33
at 2022-04-20T09:33

By Odelette
at 2022-04-16T15:06
at 2022-04-16T15:06
這太誇張

By Heather
at 2022-04-20T09:33
at 2022-04-20T09:33

By Odelette
at 2022-04-16T15:06
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By Madame
at 2022-04-20T09:33
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By Dinah
at 2022-04-16T15:06
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By Tristan Cohan
at 2022-04-20T09:33
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By Damian
at 2022-04-16T15:06
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By Genevieve
at 2022-04-20T09:33
at 2022-04-20T09:33
(要有日期),事後負責人任何承諾賠償的錄影音。

By Todd Johnson
at 2022-04-16T15:06
at 2022-04-16T15:06

By Caitlin
at 2022-04-20T09:33
at 2022-04-20T09:33
。當下我其實沒想把事情鬧大,我只想要他們幫我處理
好袋子,後來我就自己擦藥,也好得差不多。但遲遲沒
等到聯繫,加上今天看到袋子被洗壞,心情既憤怒又崩
潰。

By Eden
at 2022-04-16T15:06
at 2022-04-16T15:06

By George
at 2022-04-20T09:33
at 2022-04-20T09:33

By Jack
at 2022-04-16T15:06
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By Wallis
at 2022-04-20T09:33
at 2022-04-20T09:33

By Edward Lewis
at 2022-04-16T15:06
at 2022-04-16T15:06

By Selena
at 2022-04-20T09:33
at 2022-04-20T09:33

By Edward Lewis
at 2022-04-16T15:06
at 2022-04-16T15:06
況完全不關心了,更何況客人的袋子,如果你沒回電詢
問的話根本早就忘記了吧

By Lauren
at 2022-04-20T09:33
at 2022-04-20T09:33

By Erin
at 2022-04-16T15:06
at 2022-04-16T15:06
很嚴重就沒就醫。

By James
at 2022-04-20T09:33
at 2022-04-20T09:33

By Mason
at 2022-04-16T15:06
at 2022-04-16T15:06

By Mia
at 2022-04-20T09:33
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By Kelly
at 2022-04-16T15:06
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By Frederica
at 2022-04-20T09:33
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By Lydia
at 2022-04-16T15:06
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By Jake
at 2022-04-20T09:33
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By William
at 2022-04-16T15:06
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By Lucy
at 2022-04-20T09:33
at 2022-04-20T09:33

By Jacob
at 2022-04-16T15:06
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By Belly
at 2022-04-20T09:33
at 2022-04-20T09:33

By Belly
at 2022-04-16T15:06
at 2022-04-16T15:06

By Barb Cronin
at 2022-04-20T09:33
at 2022-04-20T09:33

By Skylar Davis
at 2022-04-16T15:06
at 2022-04-16T15:06

By Kama
at 2022-04-20T09:33
at 2022-04-20T09:33

By Ethan
at 2022-04-16T15:06
at 2022-04-16T15:06

By Gary
at 2022-04-20T09:33
at 2022-04-20T09:33

By Kama
at 2022-04-16T15:06
at 2022-04-16T15:06
飯,實在很微妙

By Linda
at 2022-04-20T09:33
at 2022-04-20T09:33

By Kumar
at 2022-04-16T15:06
at 2022-04-16T15:06

By Faithe
at 2022-04-20T09:33
at 2022-04-20T09:33
,而且很貴。不知道為什麼可以一直開分店

By Bennie
at 2022-04-16T15:06
at 2022-04-16T15:06
當然不會有店員是故意的,
但是你圓滑處理反而會讓店家不重視不去
加強改進。

By Ula
at 2022-04-20T09:33
at 2022-04-20T09:33

By Kelly
at 2022-04-16T15:06
at 2022-04-16T15:06

By Carol
at 2022-04-20T09:33
at 2022-04-20T09:33

By Bennie
at 2022-04-16T15:06
at 2022-04-16T15:06

By Andy
at 2022-04-20T09:33
at 2022-04-20T09:33
袋子也應買個新的賠你。

By Joe
at 2022-04-16T15:06
at 2022-04-16T15:06

By Agnes
at 2022-04-20T09:33
at 2022-04-20T09:33
態度這樣...還是好好處理保障自己的權益

By Blanche
at 2022-04-16T15:06
at 2022-04-16T15:06

By Lauren
at 2022-04-20T09:33
at 2022-04-20T09:33

By Odelette
at 2022-04-16T15:06
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By Ina
at 2022-04-20T09:33
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By Wallis
at 2022-04-16T15:06
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By Ophelia
at 2022-04-20T09:33
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By Tom
at 2022-04-16T15:06
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By Gilbert
at 2022-04-20T09:33
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By Agatha
at 2022-04-16T15:06
at 2022-04-16T15:06

By Susan
at 2022-04-20T09:33
at 2022-04-20T09:33
不可思議 又不是放在櫥窗

By Emily
at 2022-04-16T15:06
at 2022-04-16T15:06

By Doris
at 2022-04-20T09:33
at 2022-04-20T09:33

By Hardy
at 2022-04-16T15:06
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By Doris
at 2022-04-20T09:33
at 2022-04-20T09:33

By Damian
at 2022-04-16T15:06
at 2022-04-16T15:06

By Victoria
at 2022-04-20T09:33
at 2022-04-20T09:33

By Bennie
at 2022-04-16T15:06
at 2022-04-16T15:06

By Jacky
at 2022-04-20T09:33
at 2022-04-20T09:33

By Olivia
at 2022-04-16T15:06
at 2022-04-16T15:06

By Zenobia
at 2022-04-20T09:33
at 2022-04-20T09:33
間看友人外帶覺得cp值很低

By Kelly
at 2022-04-16T15:06
at 2022-04-16T15:06

By Hamiltion
at 2022-04-20T09:33
at 2022-04-20T09:33

By Freda
at 2022-04-16T15:06
at 2022-04-16T15:06

By Isabella
at 2022-04-20T09:33
at 2022-04-20T09:33

By Liam
at 2022-04-16T15:06
at 2022-04-16T15:06

By Carolina Franco
at 2022-04-20T09:33
at 2022-04-20T09:33

By Edward Lewis
at 2022-04-16T15:06
at 2022-04-16T15:06
生意變更好

By Carolina Franco
at 2022-04-20T09:33
at 2022-04-20T09:33
一點

By Joe
at 2022-04-16T15:06
at 2022-04-16T15:06
直接要了冰塊,謝謝提醒! 水泡是回家才起的

By Callum
at 2022-04-20T09:33
at 2022-04-20T09:33

By Wallis
at 2022-04-16T15:06
at 2022-04-16T15:06

By Isla
at 2022-04-20T09:33
at 2022-04-20T09:33

By Catherine
at 2022-04-16T15:06
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By Anthony
at 2022-04-20T09:33
at 2022-04-20T09:33

By Dorothy
at 2022-04-16T15:06
at 2022-04-16T15:06

By Isla
at 2022-04-20T09:33
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By Jessica
at 2022-04-16T15:06
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By Faithe
at 2022-04-20T09:33
at 2022-04-20T09:33

By Kyle
at 2022-04-16T15:06
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By Lily
at 2022-04-20T09:33
at 2022-04-20T09:33

By Hardy
at 2022-04-16T15:06
at 2022-04-16T15:06
是人太好了

By Zenobia
at 2022-04-20T09:33
at 2022-04-20T09:33

By Elizabeth
at 2022-04-16T15:06
at 2022-04-16T15:06
法處理吧,哪間自稱專業清洗的敢把滿是清洗痕跡送洗
物交給客戶的,一般收件當場就會判斷如何清潔並把可
能的結果告知客人了

By Sarah
at 2022-04-20T09:33
at 2022-04-20T09:33
感染了痛苦的是你自己與照護你的人

By Lucy
at 2022-04-16T15:06
at 2022-04-16T15:06

By Bennie
at 2022-04-20T09:33
at 2022-04-20T09:33

By Margaret
at 2022-04-16T15:06
at 2022-04-16T15:06

By Ursula
at 2022-04-20T09:33
at 2022-04-20T09:33
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