反推 裹麵文化店 糟糕的後續處理態度 - 高雄
By Freda
at 2022-04-20T13:07
at 2022-04-20T13:07
Table of Contents
餐廳名稱: 裹麵 文化店
地 址: 高雄市苓雅區林德街16號
4/7中午與友人一起到裹麵文化店用餐時,
員工手滑導致整鍋有辣油的熱湯翻倒直接淋到我的肩膀、背部,
湯汁跟辣油也噴濺到身旁的袋子。
被淋到當下嚇到根本不曉得發生什麼事
(從我背後淋下來的)
翻倒熱湯的員工應該是燙到直接跑去沖水,
但店裡其他的員工頓了好幾下才過來詢問需不需要幫忙?
臨場的反應很差,
店長當下只拿了一條很像抹布的布,
跟我說那是乾淨的問我需不需要擦拭?
不久後主動跟他們要冰塊才提供,
整個臨場處理都很被動。
當天店長連同同行的友人餐費一起退給我們,
並承諾幫我送洗袋子且晚點會連絡我。
當下沒有太生氣,想說沒很嚴重燙傷算幸運。
回家之後肩膀整片紅腫還起小水泡,
店家不聞不問一通電話都沒有,
直到4/18晚上我打電話過去
詢問送洗袋子的下落時,
才支支吾吾一直道歉,
店家告知送洗的業者說要一週才會洗好,
但已經距離事發11天,
我請店家明確告訴我什麼時候可以過去拿我的袋子,
他竟然回答我
送去後送洗的店家一直沒跟他聯繫......
令人非常生氣的是到店裡用餐被熱湯淋到,
除了臨場處理很差、
後續完全對燙傷的部分不聞不問、
承諾送洗的袋子也沒有積極協助處理、
不管是店長還是員工的教育訓練都有待加強!
通完電話的隔天(4/19)
接到老闆娘的聯繫表示想親自送還送洗的包包,
我跟她說我自己過去店裡拿即可,
也婉拒老闆娘想要請吃飯的心意,
老闆娘承諾會加強員工訓練且道歉
她說她會交代店員我隔日中午會過去拿袋子。
今天過去拿袋子的時候,
店裡的員工應對還是有待加強,
最難過的是 送洗的袋子
雖然辣油跟湯的污漬已去除,
但整個帆布袋皺掉,
摸起來的質地也跟之前完全不同。
那是今年生日時朋友特別送我的莎士比亞書店帆布袋,
非常珍惜的一件寶貝。
一直很猶豫要不要發文
(已經給google評論一顆星)
但真的對店裡面的員工態度很生氣,
加上心愛的袋子已經整個毀了
決定還是發個文
希望店家可以好好訓練員工,
我那天被淋到沒有嚴重燙傷已是萬幸,
整鍋熱湯淋下來,
這樣的處理態度跟後續的聯絡實在讓人非常傻眼。
希望可以多注意,不要再讓客人受傷
若是不幸發生一些小意外,也要慎重地在當下好好處理
後續也應該要更積極。
回到食物的口味, 我覺得不合我胃口
加上價格與服務態度
大概不會再去裹麵消費了
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