南紡微醺餐盒與內文不符+刪留言 - 台南
By Kyle
at 2021-06-29T01:28
at 2021-06-29T01:28
Table of Contents
6/30更新:
南紡樓管回電給我
了解整個過程後
詢問我用餐後有沒有因為餐點感到任何身體不適
如果沒有不適的話,因為南紡跟微醺餐酒館是合作關係,所以他們能做的只有對餐廳口頭上道德勸說
且因為店家已經把有爭點的留言都刪光了
從他們目前的角度看是找不到問題的,即便他也認為餐廳的回覆(如果我留負評就不再服務我)很不恰當
至於我後續是否要向其他管道申訴,南紡方面會尊重(大概就是跟推文的版友朋友經歷的一樣,百貨只會袖手旁觀)
到這邊我覺得很累了,打算不再想這件事
結果稍早朋友又傳來微醺粉專的留言:
http://i.imgur.com/YgoFKzY.jpg
本來已經被消磨掉的怒火又燒起來
今天是你實際出餐內容與廣告不符欸!
原來我提出的客觀事實叫做把他們的用心批評得一文不值
原來如果我沒有吞下來、如果我把實際用餐經驗分享出來、反推這間餐廳,就叫做不願體諒、一味責備
原來我花250買到的不是餐廳廣告提到的餐點內容,而是一門學著如何體諒一間廣告不實的餐廳的課程
事情發展至今,我算開了眼界
目前還不確定是否要找消保官申訴
沒有這方面的經驗,不知道神通廣大的台南版友有無經驗可分享?
----------
6/29更新:
店家粉專底下有人覺得計較湯很無理取鬧
這我覺得沒什麼,每個人價值觀不一樣
但店家下面回覆說其實湯算是附贈的,而他們主餐並沒有做錯
我是覺得還是在避重就輕,怎麼不乾脆說連裡面黑豆跟牛蒡本來就是附贈的?
本來就是有人看你寫有濃湯跟沙拉而覺得這頓餐值得這個價錢嘗試阿
你要說那本來就是附贈的,所以我只能心存感謝的把這個落差吞下去嗎
http://i.imgur.com/UBzgMko.jpg
另外,有版友建議先附圖所以:
發討拍文時還是說附濃湯
(現在終於改成濃湯或清湯)
http://i.imgur.com/L4Gfgje.jpg
其他對這樣的餐點失望的顧客留言有餐點照片
http://i.imgur.com/BHLI9Ug.jpg
----------
以下原文:
今天本來想來嘗試看看觀望很久的南紡微醺餐酒館
因為在版上和他們粉專看到的分享照都覺得很吸引人
尤其是幾個推薦都說到有附濃湯讓我覺得很值得嘗試
但今天在雨天特地跑去南紡取餐回到家看到的餐盒內容讓我相當失望
他們所說的濃湯是只漂著幾根菇的甜的清湯
他們說有附的沙拉是稠稠的涼拌菇物
其他配菜是黑豆跟牛蒡絲這種明顯是現成品的東西
其實配菜會更換這我可以理解
但是明明沒有濃湯為什麼在顧客訂餐時不告知?
在我私訊粉專告知對於餐盒與他們宣稱的內容物不符感到失望,並告知會因此留負評時
店家回覆告知如果留負評將無法再服務我
這個回覆讓我覺得被威脅(不能留提供客觀事實的負評?)
且店家也無視我對於餐點內容與聲稱的不符所感到的不滿,強調玉子燒手作而無視黑豆跟牛蒡
最後凹不過又說DM有說圖片僅供參考(拿這個來回覆的餐廳我也是第一次看到,原來我今天?
啊可惜我就剛好不是看到DM來買的呢,而且你們文字還是一直說明有附濃湯阿
後來店家還把對話內容貼在粉專公審+討拍
當我在底下留言說明自己不滿意的是什麼
以及強調他們這篇討拍文還是說有濃湯
而且也有其他顧客貼上照片說有類似感受
最後得到的結果是我的留言全被刪
只留下安慰他們的留言
而且看起來店家是直接封鎖我了,因為我無法再留言以及私訊粉專
我可以明白疫情期間大家要互相體諒
反映不滿也不是為了要得到什麼補償
但是店家似乎只能接受為他們加油的留言以及好評
這種面對批評的態度讓我不敢恭維
基於以上種種,他們一直說的抱歉或是會改善我真的無法感受到
疫情期間我一直去捧場一些小本經營的餐廳,餐費因此也比平常增加了不少,我都覺得沒關係
除了想要表達支持以外,也很怕自己喜歡的餐廳會倒
難得嘗試新餐廳就得到這種體驗我覺得蠻傻眼的
畢竟250不是平價餐盒了,卻提供超甜的黑豆跟牛蒡絲來跟牛肉義大利麵搭配
(這樣搭配吃起來真的超怪的啦~"~我寧願沒有那些東西全都生菜勒)
po這篇是想提供台南版眾選擇餐廳時能多一份參考
順便來貢獻一下自己很喜歡的餐廳
在大同路的兜齊餐酒館
從他們在東門城時期就很愛了
中間他們主廚休息了一段時間我也一直有follow
這段期間有空有預算就會去帶牛排回來吃
也許因為疫情影響,他們提供的湯品是味噌湯
我每次說不用附湯,他們還會詢問要不要什麼飲料,我有時候怕他們虧還會推辭(但沒有成功,不確定是不是熟客only)
兜齊剛做餐盒時,我覺得牛排的筋處理得沒有之前好,跟他們反映時他們態度很好也改善了
最後,我是覺得,如果餐點內容會改,在點餐時能告知是很重要的
這樣雙方都能知道自己會得到什麼,完全可以避免誤會和不必要的爭執,事後再來討拍跟刪留言就不會發生了
順便附上微醺的討拍文說有濃湯的截圖
http://i.imgur.com/L4Gfgje.jpg
這是跟我有類似感受的顧客的留言
http://i.imgur.com/BHLI9Ug.jpg
以上供參
如果分類不正確再煩請告知我再改,謝謝
-----
Sent from JPTT on my Samsung SM-N960F.
--
南紡樓管回電給我
了解整個過程後
詢問我用餐後有沒有因為餐點感到任何身體不適
如果沒有不適的話,因為南紡跟微醺餐酒館是合作關係,所以他們能做的只有對餐廳口頭上道德勸說
且因為店家已經把有爭點的留言都刪光了
從他們目前的角度看是找不到問題的,即便他也認為餐廳的回覆(如果我留負評就不再服務我)很不恰當
至於我後續是否要向其他管道申訴,南紡方面會尊重(大概就是跟推文的版友朋友經歷的一樣,百貨只會袖手旁觀)
到這邊我覺得很累了,打算不再想這件事
結果稍早朋友又傳來微醺粉專的留言:
http://i.imgur.com/YgoFKzY.jpg
本來已經被消磨掉的怒火又燒起來
今天是你實際出餐內容與廣告不符欸!
原來我提出的客觀事實叫做把他們的用心批評得一文不值
原來如果我沒有吞下來、如果我把實際用餐經驗分享出來、反推這間餐廳,就叫做不願體諒、一味責備
原來我花250買到的不是餐廳廣告提到的餐點內容,而是一門學著如何體諒一間廣告不實的餐廳的課程
事情發展至今,我算開了眼界
目前還不確定是否要找消保官申訴
沒有這方面的經驗,不知道神通廣大的台南版友有無經驗可分享?
----------
6/29更新:
店家粉專底下有人覺得計較湯很無理取鬧
這我覺得沒什麼,每個人價值觀不一樣
但店家下面回覆說其實湯算是附贈的,而他們主餐並沒有做錯
我是覺得還是在避重就輕,怎麼不乾脆說連裡面黑豆跟牛蒡本來就是附贈的?
本來就是有人看你寫有濃湯跟沙拉而覺得這頓餐值得這個價錢嘗試阿
你要說那本來就是附贈的,所以我只能心存感謝的把這個落差吞下去嗎
http://i.imgur.com/UBzgMko.jpg
另外,有版友建議先附圖所以:
發討拍文時還是說附濃湯
(現在終於改成濃湯或清湯)
http://i.imgur.com/L4Gfgje.jpg
其他對這樣的餐點失望的顧客留言有餐點照片
http://i.imgur.com/BHLI9Ug.jpg
----------
以下原文:
今天本來想來嘗試看看觀望很久的南紡微醺餐酒館
因為在版上和他們粉專看到的分享照都覺得很吸引人
尤其是幾個推薦都說到有附濃湯讓我覺得很值得嘗試
但今天在雨天特地跑去南紡取餐回到家看到的餐盒內容讓我相當失望
他們所說的濃湯是只漂著幾根菇的甜的清湯
他們說有附的沙拉是稠稠的涼拌菇物
其他配菜是黑豆跟牛蒡絲這種明顯是現成品的東西
其實配菜會更換這我可以理解
但是明明沒有濃湯為什麼在顧客訂餐時不告知?
在我私訊粉專告知對於餐盒與他們宣稱的內容物不符感到失望,並告知會因此留負評時
店家回覆告知如果留負評將無法再服務我
這個回覆讓我覺得被威脅(不能留提供客觀事實的負評?)
且店家也無視我對於餐點內容與聲稱的不符所感到的不滿,強調玉子燒手作而無視黑豆跟牛蒡
最後凹不過又說DM有說圖片僅供參考(拿這個來回覆的餐廳我也是第一次看到,原來我今天?
啊可惜我就剛好不是看到DM來買的呢,而且你們文字還是一直說明有附濃湯阿
後來店家還把對話內容貼在粉專公審+討拍
當我在底下留言說明自己不滿意的是什麼
以及強調他們這篇討拍文還是說有濃湯
而且也有其他顧客貼上照片說有類似感受
最後得到的結果是我的留言全被刪
只留下安慰他們的留言
而且看起來店家是直接封鎖我了,因為我無法再留言以及私訊粉專
我可以明白疫情期間大家要互相體諒
反映不滿也不是為了要得到什麼補償
但是店家似乎只能接受為他們加油的留言以及好評
這種面對批評的態度讓我不敢恭維
基於以上種種,他們一直說的抱歉或是會改善我真的無法感受到
疫情期間我一直去捧場一些小本經營的餐廳,餐費因此也比平常增加了不少,我都覺得沒關係
除了想要表達支持以外,也很怕自己喜歡的餐廳會倒
難得嘗試新餐廳就得到這種體驗我覺得蠻傻眼的
畢竟250不是平價餐盒了,卻提供超甜的黑豆跟牛蒡絲來跟牛肉義大利麵搭配
(這樣搭配吃起來真的超怪的啦~"~我寧願沒有那些東西全都生菜勒)
po這篇是想提供台南版眾選擇餐廳時能多一份參考
順便來貢獻一下自己很喜歡的餐廳
在大同路的兜齊餐酒館
從他們在東門城時期就很愛了
中間他們主廚休息了一段時間我也一直有follow
這段期間有空有預算就會去帶牛排回來吃
也許因為疫情影響,他們提供的湯品是味噌湯
我每次說不用附湯,他們還會詢問要不要什麼飲料,我有時候怕他們虧還會推辭(但沒有成功,不確定是不是熟客only)
兜齊剛做餐盒時,我覺得牛排的筋處理得沒有之前好,跟他們反映時他們態度很好也改善了
最後,我是覺得,如果餐點內容會改,在點餐時能告知是很重要的
這樣雙方都能知道自己會得到什麼,完全可以避免誤會和不必要的爭執,事後再來討拍跟刪留言就不會發生了
順便附上微醺的討拍文說有濃湯的截圖
http://i.imgur.com/L4Gfgje.jpg
這是跟我有類似感受的顧客的留言
http://i.imgur.com/BHLI9Ug.jpg
以上供參
如果分類不正確再煩請告知我再改,謝謝
-----
Sent from JPTT on my Samsung SM-N960F.
--
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