Mr.雪腐 因為服務態度敗興而歸... - 新北雙和
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By Candice
at 2015-06-30T20:38
at 2015-06-30T20:38
Table of Contents
店名:Mr.雪腐
地址:新北市永和區得和路2號之3
營業時間:週二- 週日12:00 到21:00
最近很紅的Mr.雪腐,
在看到網路上多篇食記之後上週末揪朋友去嘗鮮
粉絲團上的營業時間是12點
因為想節省排隊時間,所以我11:40左右就到現場了
店員大約也是差不多時間抵達店內
然後就看到店員到隔壁的麵店點午餐拿進休息室吃
心裡想著,等他們吃完就差不多12點可以開門了吧
時間來到12點整,門口排隊的人已經超過10個
但店家的鐵門依舊沒有拉起來的跡象
時間一分一秒過去...
只看到隔壁麵店還在送食物進休息室
雪腐的店員也出來把吃完的空盤還給隔壁店家
一切行為都在排隊客人的眼中
但是沒有人停下腳步看看我們這群炎夏中傻傻排隊的人
這時候已經12:20分了
門口排隊人數已經超過20個
我心想,如果不是我手錶壞了就是我記錯店家開門時間吧~
立馬打開手機確認,沒錯啊...開店時間寫著12點
終於,等到12:25時我受不了了
我走向前敲敲緊閉的員工休息室
然後有一位男服務生(店長?)出來應門
我詢問說:請問今天是幾點開門呢??
服務生:應該是12點,但是我們有位員工來不及趕過來,所以我們沒辦法開門
他已經在趕來的路上了,抱歉
恩...聽完這個回答,我默默地回到隊伍中對朋友說
走吧~這樣的服務態度我無法接受
然後到一旁的碳之家點了三明治來吃
雖然店家在12:30準時開門
但是我對雪腐已經完全沒有興趣了
對於一間新開幕的店來說
東西好吃造成排隊人潮,人力不足服務不流暢都是可以理解的
但是今天的狀況是店家早知道門口排了20個人
也知道有店員會遲到(姑且不論是否一個人遲到就無法開門營業...)
難道你不應該出來向門口排隊的客人說明情況,然後說聲抱歉嗎?
12:30才開門已經距離你們自己寫的營業時間整整超過半小時了
我無法理解店家怎麼會如此對待在高溫下等待超過30分鐘的客人
居然連一聲說明或一句抱歉都沒有給
如果不是我自己去詢問,店家也沒有打算跟大家說明
也許雪腐的吸引力真的很大吧
當天其實也只有我跟我朋友放棄排隊
但是回家看了一下粉絲團
裡面的評論當然是食物冰品很好吃佔大多數
少部分的負評都是跟營業時間、服務態度、流程感到不滿
希望雪腐之後能夠改善
不然就算冰品再好吃,沒有服務也很難長久經營下去的
--
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永和
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By William
at 2015-07-18T06:11
at 2015-07-18T06:11

By Anonymous
at 2015-07-18T11:59
at 2015-07-18T11:59

By Dora
at 2015-07-18T17:47
at 2015-07-18T17:47

By Charlie
at 2015-07-18T23:35
at 2015-07-18T23:35

By Irma
at 2015-07-19T05:22
at 2015-07-19T05:22

By Tom
at 2015-07-19T11:10
at 2015-07-19T11:10

By William
at 2015-07-19T16:58
at 2015-07-19T16:58

By Jake
at 2015-07-19T22:46
at 2015-07-19T22:46

By James
at 2015-07-20T04:34
at 2015-07-20T04:34

By Jacky
at 2015-07-20T10:22
at 2015-07-20T10:22

By Ida
at 2015-07-20T16:10
at 2015-07-20T16:10

By Andy
at 2015-07-20T21:58
at 2015-07-20T21:58

By Tom
at 2015-07-21T03:46
at 2015-07-21T03:46

By Selena
at 2015-07-21T09:34
at 2015-07-21T09:34

By Anthony
at 2015-07-21T15:22
at 2015-07-21T15:22

By Hardy
at 2015-07-21T21:10
at 2015-07-21T21:10

By Ina
at 2015-07-22T02:58
at 2015-07-22T02:58

By Megan
at 2015-07-22T08:46
at 2015-07-22T08:46

By Belly
at 2015-07-22T14:34
at 2015-07-22T14:34

By Todd Johnson
at 2015-07-22T20:22
at 2015-07-22T20:22

By Delia
at 2015-07-23T02:10
at 2015-07-23T02:10

By Dorothy
at 2015-07-23T07:58
at 2015-07-23T07:58

By Rebecca
at 2015-07-23T13:46
at 2015-07-23T13:46

By Carolina Franco
at 2015-07-23T19:34
at 2015-07-23T19:34

By Ethan
at 2015-07-24T01:21
at 2015-07-24T01:21

By Zora
at 2015-07-24T07:09
at 2015-07-24T07:09

By Todd Johnson
at 2015-07-24T12:57
at 2015-07-24T12:57

By Charlie
at 2015-07-24T18:45
at 2015-07-24T18:45

By Emily
at 2015-07-25T00:33
at 2015-07-25T00:33

By Thomas
at 2015-07-25T06:21
at 2015-07-25T06:21

By Charlotte
at 2015-07-25T12:09
at 2015-07-25T12:09

By Kelly
at 2015-07-25T17:57
at 2015-07-25T17:57

By Joe
at 2015-07-25T23:45
at 2015-07-25T23:45

By Isabella
at 2015-07-26T05:33
at 2015-07-26T05:33

By Edith
at 2015-07-26T11:21
at 2015-07-26T11:21

By Audriana
at 2015-07-26T17:09
at 2015-07-26T17:09

By Christine
at 2015-07-26T22:57
at 2015-07-26T22:57

By Anthony
at 2015-07-27T04:45
at 2015-07-27T04:45

By Erin
at 2015-07-27T10:33
at 2015-07-27T10:33

By Olive
at 2015-07-27T16:21
at 2015-07-27T16:21

By Necoo
at 2015-07-27T22:09
at 2015-07-27T22:09

By Hazel
at 2015-07-28T03:57
at 2015-07-28T03:57

By Edith
at 2015-07-28T09:45
at 2015-07-28T09:45

By Selena
at 2015-07-28T15:33
at 2015-07-28T15:33

By Franklin
at 2015-07-28T21:20
at 2015-07-28T21:20

By Xanthe
at 2015-07-29T03:08
at 2015-07-29T03:08

By Christine
at 2015-07-29T08:56
at 2015-07-29T08:56

By Suhail Hany
at 2015-07-29T14:44
at 2015-07-29T14:44

By Callum
at 2015-07-29T20:32
at 2015-07-29T20:32

By Faithe
at 2015-07-30T02:20
at 2015-07-30T02:20

By Gary
at 2015-07-30T08:08
at 2015-07-30T08:08

By Skylar Davis
at 2015-07-30T13:56
at 2015-07-30T13:56

By Hedwig
at 2015-07-30T19:44
at 2015-07-30T19:44

By Edward Lewis
at 2015-07-31T01:32
at 2015-07-31T01:32

By Margaret
at 2015-07-31T07:20
at 2015-07-31T07:20

By Skylar Davis
at 2015-07-31T13:08
at 2015-07-31T13:08

By Cara
at 2015-07-31T18:56
at 2015-07-31T18:56

By Michael
at 2015-08-01T00:44
at 2015-08-01T00:44

By Frederic
at 2015-08-01T06:32
at 2015-08-01T06:32

By Skylar Davis
at 2015-08-01T12:20
at 2015-08-01T12:20

By Linda
at 2015-08-01T18:08
at 2015-08-01T18:08

By Edwina
at 2015-08-01T23:56
at 2015-08-01T23:56

By Daph Bay
at 2015-08-02T05:44
at 2015-08-02T05:44

By Quanna
at 2015-08-02T11:32
at 2015-08-02T11:32

By Necoo
at 2015-08-02T17:19
at 2015-08-02T17:19

By George
at 2015-08-02T23:07
at 2015-08-02T23:07

By Regina
at 2015-08-03T04:55
at 2015-08-03T04:55

By Adele
at 2015-08-03T10:43
at 2015-08-03T10:43

By Adele
at 2015-08-03T16:31
at 2015-08-03T16:31

By David
at 2015-08-03T22:19
at 2015-08-03T22:19

By Lauren
at 2015-08-04T04:07
at 2015-08-04T04:07

By Brianna
at 2015-08-04T09:55
at 2015-08-04T09:55

By Olivia
at 2015-08-04T15:43
at 2015-08-04T15:43

By Yuri
at 2015-08-04T21:31
at 2015-08-04T21:31

By Delia
at 2015-08-05T03:19
at 2015-08-05T03:19

By Puput
at 2015-08-05T09:07
at 2015-08-05T09:07

By Sandy
at 2015-08-05T14:55
at 2015-08-05T14:55

By Rosalind
at 2015-08-05T20:43
at 2015-08-05T20:43

By Eden
at 2015-08-06T02:31
at 2015-08-06T02:31

By Tom
at 2015-08-06T08:19
at 2015-08-06T08:19

By Eden
at 2015-08-06T14:07
at 2015-08-06T14:07

By Hardy
at 2015-08-06T19:55
at 2015-08-06T19:55

By Odelette
at 2015-08-07T01:43
at 2015-08-07T01:43

By Gary
at 2015-08-07T07:31
at 2015-08-07T07:31

By Vanessa
at 2015-08-07T13:18
at 2015-08-07T13:18

By Kama
at 2015-08-07T19:06
at 2015-08-07T19:06

By Kumar
at 2015-08-08T00:54
at 2015-08-08T00:54

By Elma
at 2015-08-08T06:42
at 2015-08-08T06:42

By Audriana
at 2015-08-08T12:30
at 2015-08-08T12:30
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By Wallis
at 2015-08-08T18:18
at 2015-08-08T18:18
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By Frederic
at 2015-08-09T00:06
at 2015-08-09T00:06
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By Michael
at 2015-08-09T05:54
at 2015-08-09T05:54
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By Madame
at 2015-08-09T11:42
at 2015-08-09T11:42
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By Oscar
at 2015-08-09T17:30
at 2015-08-09T17:30
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By Robert
at 2015-08-09T23:18
at 2015-08-09T23:18
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By Necoo
at 2015-08-10T05:06
at 2015-08-10T05:06
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By Carol
at 2015-08-10T10:54
at 2015-08-10T10:54
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By Charlie
at 2015-08-10T16:42
at 2015-08-10T16:42
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By Annie
at 2015-08-10T22:30
at 2015-08-10T22:30
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By Franklin
at 2015-08-11T04:18
at 2015-08-11T04:18
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By Sandy
at 2015-08-11T10:06
at 2015-08-11T10:06
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By Michael
at 2015-08-11T15:54
at 2015-08-11T15:54
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By Yuri
at 2015-08-11T21:42
at 2015-08-11T21:42
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By Jacob
at 2015-08-12T03:30
at 2015-08-12T03:30
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By Barb Cronin
at 2015-08-12T09:17
at 2015-08-12T09:17
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By Hardy
at 2015-08-12T15:05
at 2015-08-12T15:05
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By Caitlin
at 2015-08-12T20:53
at 2015-08-12T20:53
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By Yuri
at 2015-08-13T02:41
at 2015-08-13T02:41
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By Oliver
at 2015-08-13T08:29
at 2015-08-13T08:29
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By Jacky
at 2015-08-13T14:17
at 2015-08-13T14:17
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By Brianna
at 2015-08-13T20:05
at 2015-08-13T20:05
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By Victoria
at 2015-08-14T01:53
at 2015-08-14T01:53
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By Dora
at 2015-08-14T07:41
at 2015-08-14T07:41
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By Rachel
at 2015-08-14T13:29
at 2015-08-14T13:29
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By Olive
at 2015-08-14T19:17
at 2015-08-14T19:17
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By Cara
at 2015-08-15T01:05
at 2015-08-15T01:05
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By Regina
at 2015-08-15T06:53
at 2015-08-15T06:53
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By Selena
at 2015-08-15T12:41
at 2015-08-15T12:41
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By Michael
at 2015-08-15T18:29
at 2015-08-15T18:29
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By Ula
at 2015-08-16T00:17
at 2015-08-16T00:17
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By Victoria
at 2015-08-16T06:05
at 2015-08-16T06:05
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By Joseph
at 2015-08-16T11:53
at 2015-08-16T11:53
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By Elma
at 2015-08-16T17:41
at 2015-08-16T17:41
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By Cara
at 2015-08-16T23:29
at 2015-08-16T23:29
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By Queena
at 2015-08-17T05:16
at 2015-08-17T05:16
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By Ina
at 2015-08-17T11:04
at 2015-08-17T11:04
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By Odelette
at 2015-08-17T16:52
at 2015-08-17T16:52
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By Yuri
at 2015-08-17T22:40
at 2015-08-17T22:40
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By Erin
at 2015-08-18T04:28
at 2015-08-18T04:28
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By Skylar DavisLinda
at 2015-08-18T10:16
at 2015-08-18T10:16
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By Erin
at 2015-08-18T16:04
at 2015-08-18T16:04
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By Carolina Franco
at 2015-08-18T21:52
at 2015-08-18T21:52
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By Lauren
at 2015-08-19T03:40
at 2015-08-19T03:40
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By Bethany
at 2015-08-19T09:28
at 2015-08-19T09:28
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By Oliver
at 2015-08-19T15:16
at 2015-08-19T15:16
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By Jacky
at 2015-08-19T21:04
at 2015-08-19T21:04
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By Brianna
at 2015-08-20T02:52
at 2015-08-20T02:52
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By Olivia
at 2015-08-20T08:40
at 2015-08-20T08:40
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By Linda
at 2015-08-20T14:28
at 2015-08-20T14:28
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By Cara
at 2015-08-20T20:16
at 2015-08-20T20:16
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By Bethany
at 2015-08-21T02:04
at 2015-08-21T02:04
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By Hardy
at 2015-08-21T07:52
at 2015-08-21T07:52
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By Sarah
at 2015-08-21T13:40
at 2015-08-21T13:40
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By Liam
at 2015-08-21T19:28
at 2015-08-21T19:28
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