50嵐服務品質探討 - 台北內湖區
By Kelly
at 2015-05-30T09:52
at 2015-05-30T09:52
Table of Contents
昨日前往50嵐購買五杯飲料，
(地址:台北康寧路三段48號),
http://i.imgur.com/EeFlyx4.jpg
排隊點好飲料就在櫃台等候，
等了快1x分鐘,詢問幫我結帳的A先生，
怎麼比我晚點的人先拿到飲料，我的飲料還要等多久？
A先生開始找我的單子，丟棄單的桶子也找，抬頭問我，小姐你點什麼？
我:你點的怎麼會找不到單?為什麼晚點的可以先拿到飲料？
(後面的小姐插話，在做了！)
A先生回答:因為晚點的人只有點一杯，所以我就先做他的。
我:可以這樣？不用照順序？
A先生:對 !因為只有點一杯，如果你要，你也可以點一杯後在去排隊，在點一杯，在排隊
在點，這樣我就會先做你飲料。(旁邊的小姐，偷笑)
我:。。。
(給我飲料還被他瞪)
http://i.imgur.com/utanDJN.jpg
(離開後等紅綠燈，拍了一下店的樣子)
------
回去跟同事講，討論後直接客訴總公司！
後來接到店長電話，開始道歉，(但是中間也是說沒有號碼牌，客人一多他們也很困擾)。
最後獲得下禮拜上班會送一杯飲料當作致歉。
--
Sent from my Android
--
(地址:台北康寧路三段48號),
http://i.imgur.com/EeFlyx4.jpg
等了快1x分鐘,詢問幫我結帳的A先生，
怎麼比我晚點的人先拿到飲料，我的飲料還要等多久？
A先生開始找我的單子，丟棄單的桶子也找，抬頭問我，小姐你點什麼？
我:你點的怎麼會找不到單?為什麼晚點的可以先拿到飲料？
(後面的小姐插話，在做了！)
A先生回答:因為晚點的人只有點一杯，所以我就先做他的。
我:可以這樣？不用照順序？
A先生:對 !因為只有點一杯，如果你要，你也可以點一杯後在去排隊，在點一杯，在排隊
在點，這樣我就會先做你飲料。(旁邊的小姐，偷笑)
我:。。。
(給我飲料還被他瞪)
http://i.imgur.com/utanDJN.jpg
------
回去跟同事講，討論後直接客訴總公司！
後來接到店長電話，開始道歉，(但是中間也是說沒有號碼牌，客人一多他們也很困擾)。
最後獲得下禮拜上班會送一杯飲料當作致歉。
--
Sent from my Android
--
Tags:
台北內湖
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